**Position:** ServiceNow ITOM Engineer **Job Description:** **JD for ServiceNow ITOM Admin** We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here's a summary of the key responsibilities and qualifications for this role: **Responsibilities:** + **ServiceNow ITOM Administration** : Work as part of the ITOM admin team, developing custom software solutions. + **Consulting Services** : Install, configure, and integrate ServiceNow ITOM products. + **Data Solutions** : Design solutions for data import/export between ServiceNow and other systems. + **Platform Management** : Manage application and platform upgrades, including impact assessments and remediation plans. + **User Support** : Resolve escalated issues/defects within ServiceNow. + **Documentation** : Prepare technical documentation as required. + **Knowledge Enhancement** : Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. **Required Technical and Professional Expertise:** + **Experience** : 3+ years with ServiceNow ITOM products. + **Platform Knowledge** : Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. + **Hands-On Skills** : Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. + **Development Skills** : Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. + **Problem-Solving** : Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. + **Project Experience** : Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. **Preferred Qualifications:** + **Certifications** : Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. **Personal Attributes:** + **Collaborative** : Enjoys working in agile, creative environments. + **Ambitious** : Works independently towards goals with a creative approach. + **Intuitive** : Manages change effectively with strong time management skills. + **Interpersonal Skills** : Contributes to team efforts and maintains up-to-date technical knowledge. **Location:** IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC **Time Type:** Full time **Job Category:** Information Technology Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.