DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the OpportunityDMI is looking for a ServiceNow Architecture to join us. All work activities will be performed remotely unless the government requires the contractor to perform work onsite in the HQ Region.
Duties and Responsibilities:
Perform development, configuration activities and administration of the ServiceNow environmentImplement, monitor and manage integrations between third-party applications and ServiceNowDefine technical solutions for architecture and design that are aligned with ServiceNow ITAM implementation best practicesMaintain expert knowledge of the ServiceNow ITAM, ITOM & CMDB Products, particularly as it relates to hardware and software asset managementContribute to the continual improvement of delivery of processes and maturity of the ITAM practiceDevelop applications on the platform leveraging core ITSM tables, scripts, rules, workflows, data imports and transformations, etc.Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectivesDemonstrate solid insights in designing ServiceNow solutionsEnsure instance health by working with technical teams to reduce technical debt and align to ServiceNow leading practicesDemonstrate experience working with workflows in key areas of the ServiceNow platformUnderstanding and experience with driving process optimization using automationAbility to produce a functional design document to match needed customer requirementsCreate and maintain design specifications, architectural diagram, process diagrams to support and communicate changes to the ServiceNow platform Responsible for defining technical evaluation criteria for product and technology approaches to ensure all architectural solutions result in coherent system designProvide expert knowledge to ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps and practices.Development and support activities surrounding the ServiceNow platform.
Qualifications
Education and Experience:
BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experienceFive to seven years of experience in service delivery and a strong understanding of ServiceNow development best practicesSkill in all areas of ServiceNow development and configuration including, but not limited to core ITSM tables, scripting, business rules, client scripts, data imports, custom apps, and development methods:Experience with ServiceNow integration with 3rd party software and applicationsExperience with custom application development, developing and implementing API's and knowledge of SDLC and Agile deliveryProven experience in facilitating requirement gathering workshops, design and development activities to deliver and deploy a satisfactory end-user experienceExcellent oral/written communication skills and a proven ability to present complex, technical information to both technical and non-technical audiences and be able to document requirements and solution modificationsExperience with domain separation and system/process automation (orchestration)Experience developing in JavaScript frameworksHigh level of interpersonal skills in order to collaboratively work with both technical and non-technical personnel at various levels in the organizationServiceNow System Administrator, Implementation Specialist or Platform Architect certification.Experience with Configuration Management Databases and associated improvement initiatives. HAM Pro experience and / or knowledgePhysical Requirement(s): No Physical requirement is needed for this position.
Min. Citizenship Status Required: US Citizenship Required
Location: Remote
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Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenieDevelopment – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal develoFinancial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employeRecognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referralWellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness optio
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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