Following rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Project Manager with strong customer relationship skills and knowledge of ServiceNow leading initiatives and related experience to join our dynamic solutions team.

Work Style:

Fulltime / Permanent Location: Anywhere in Canada with preference to those based in the Greater Toronto Area Hybrid Work: Candidates may be required to work a combination of onsite and remote work. 

Role and Accountabilities: 
 
This opportunity will suit a motivated Project Manager with a demonstrated record of leading ServiceNow initiatives and successfully building client relationships and contributing to account growth and health. 

The successful candidate(s) will be responsible for, but not limited to, the following duties: 

Manage the full lifecycle of the ServiceNow implementation project, from initial planning and design to deployment and post-implementation support.  Develop detailed project plans, including scope, timelines, resource allocation, and budget management.  Lead and motivate project teams, ensuring effective collaboration and communication across various departments and technical disciplines.  Oversee the migration process from BMC Remedy to ServiceNow, ensuring minimal disruption to business operations.  Implement project management best practices, utilizing both Agile and Waterfall methodologies as appropriate.  Proactively identify project risks and issues, developing and implementing effective mitigation strategies.  Ensure that the project meets all quality standards and aligns with the client’s business objectives and IT strategy. 

Qualifications: 
 
Skills and Experience Requirements: 

Bachelor’s degree in IT, Business, or a related field.  Professional certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), and ServiceNow certifications are preferred.  A minimum of 4-6 years of experience in project management, with specific experience in managing ServiceNow implementations.  Strong knowledge of project management principles, methodologies, and tools.  Experience in managing end-to-end IT service management projects, including system migrations and integrations.  Excellent organizational, communication, and leadership skills, with the ability to handle multiple tasks simultaneously under tight deadlines.  Familiarity with ITIL processes and a solid understanding of IT infrastructure and operations. 

Preferred: 

Excellent analytical and problem-solving skills  Excellent verbal and written communication skills  Strong presentation development and Customer Presentation skills  Successful teamwork experience & demonstrated leadership abilities. 

 Fujitsu Right Now: 
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us. 

What we offer: 

The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers 

Unrivalled investment and training in you and your career 

Stimulating environment offering ongoing learning opportunities 

Culture of innovation and inspiration 

Competitive salary and generous benefits  

A very flexible and creative environment for everyone 

Our commitment to diversity and equity:

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or orientation, sexual orientation, national origin, genetics, disability, age or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, customers, and partners.

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $108,000 to $153,000 CAD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, financial savings, and other benefits.

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