**Purpose** The person with this role will serves as main point of contact for support, administration and maintenance of ServiceNow platform and associated applications + Perform day to day support, administration and maintenance of the ServiceNow platform. + Work directly with ServiceNow Admin Team to resolve support issues and fulfil their requests within ServiceNow. + Manage a team of ServiceNow System Administrators **Responsibilities** ServiceNow System Senior Administrator will work with a team to manage the configuration, and maintenance of a ServiceNow system in a fast paced agile project environment. + LDAP/SSO related issue, integration related issues resolution + Enable plugins (available or HI portal) + Creation of transform maps if necessary. It may require to create this maps in order to transform the data. + Modification of existing transform maps. + Addition or modification of field maps. These are necessary to map the fields into TfSNow. + Creation or modification of the simple transform map scripts. These scripts are important in order to transfer the data smoothly into TfSNow. + Create/ Customization of SLAs + Creating ServiceNow reports and dashboards + Email properties management- Not frequent change, System properties + Table archiving + Coordination with Service Now vendor support for planned event, changes or activities carried out in Service Now datacentre + Create Basic Service Catalog UI + Promote Update set + Service portal related issues + Validation of ACL for troubleshooting, Workflow Troubleshooting + Manage 3rd Level of support and escalations. **Technical Skills** Java, Java Script and DBMS concepts, ServiceNow ITSM modules, ServiceNow Platform and Cloud Infrastructure Concepts. **Role Pre-Requisites** The Candidate should have at least 12 months of hands‑on experience with ServiceNow Administration with database concepts along with data on-boarding experience. + Understand dependency between different ServiceNow platform and cloud components + Should have ServiceNow data sets , transform maps, reporting experience + Exposure on Agile/SCRUM methodology **Certifications** ServiceNow System Administrator ITIL Foundation **Requisition ID** : 9656