​ServiceNow Tester

Position Overview: The ServiceNow Tester to join our team and support the single tenant ServiceNow helpdesk solution implementation as well as post-implementation Operations & Maintenance activities for a federal government client. The ideal candidate will play a key role in ensuring the successful deployment of the ServiceNow platform while maintaining compliance with FedRamp requirements.  Post-implementation you will assist with ongoing testing, validation, and troubleshooting for ServiceNow updates and changes.

Key Responsibilities:

Test Case Development: Design, develop, and execute test plans, scripts, and cases specific to ServiceNow FedRamp configurations and customizations for client’s helpdesk operationsFunctional & Regression Testing: Conduct functional, integration, and regression testing to validate platform performance and functionalityAutomation Support: Work with development and operations teams to identify opportunities for test automation within the ServiceNow environmentIssue Identification & Resolution: Collaborate with development and operations teams to identify issues, log defects, and ensure prompt resolution during the testing lifecycleO&M Support: Post-implementation, support ongoing O&M testing, including system updates, patches, and upgradesDocumentation: Maintain detailed testing documentation, including test results, logs, defect reports, and compliance-related testing evidenceCollaboration: Work closely with ServiceNow architect, developer, and other stakeholders to ensure high-quality releases and smooth post-implementation operations

Qualifications:

Strong experience in ServiceNow platform testing (minimum 3 years preferred)In-depth knowledge of FedRamp compliance and associated security testing practicesHands-on experience with manual and automated testing toolsAbility to design and execute comprehensive test plans and strategies for large-scale ServiceNow implementationsFamiliarity with Agile/Scrum methodologies and the ability to work in cross-functional teamsStrong communication skills to report defects, progress, and test results to stakeholdersFamiliarity with ServiceNow modulesMust have basic knowledge and skills to do functional and performance testing for CXOne ACD systemValidate core ACD functionalities, such as call routing, queue management and agent prioritization ensuring all features are working as intended

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays