About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

The Services Architect (SA) is part of the pre-sales team supporting Services Sales Consultants (SSC’s) and the account team by designing tailored customer solutions in support of NCR and Multivendor hardware and software combinations for the retail industry.

The SA is focused on presales and design of Global Services including Managed Services.The SA is also responsible for assessing the various cost elements of the solution, ensuring it is technically feasible and profitable for NCR.The SA is accountable for obtaining all internal approvals before submission of the proposal to the customer.The SA leads the creation of the customer contract and runs customer negotiations until signature.

BASIC QUALIFICATIONS:

5+ years of customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertiseStrong understanding of Break/Fix, Managed Services, and ITIL conceptsExperience designing Global or multi-region servicesExperience of working with an ecosystem of partners to build an overall service solution modelDemonstrated ability to lead presales opportunities including service models, response content, commercials, tactics, and negotiationStrong capabilities to articulate the business value of Services and convince a customer of such valueExperience working on deals in excess of $1 million USD with multiple technology and service layersDeliver a well-defined set of service design documents in a timely manner presenting an end to end seamless serviceExpertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliverExperience on service cost models and creating innovative commercials to drive competitive advantageSupport producing new content including design templates, proposal documentation and presales slide materialsComfortable delivering solution presentations to CustomersStrong knowledge and experience of ITIL4Excellent interpersonal and collaboration skillsExcellent verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively, and professionallyBachelor’s Degree in Business, Economics, Engineering, Mathematics, Statistics, Computer Science, or a related discipline or equivalant work experience is required.Ability to travel up to 20% (domestically)

PREFERRED QUALIFICATIONS:

5+ years of pre-sales and service solution design experience in a technology environment.Industry specialization in RetailA graduate degree is a plus.International work experience or experience working with a global team is preferred.A technical and/or operations background is highly desirableITIL4 certification and 18020000 experience and/or accreditation

#LI-REMOTE

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”