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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Our Business Strategy Directors lead dedicated, impactful, collaborative teams passionate about delivering complex, transformational strategy engagements. Partnering with C-level customers, they craft innovative, industry-specific and experience-led strategies which clearly define the vision, metrics and roadmap to achieve desired business outcomes. Business Strategists work with our key industry customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success.

The ideal candidate will bring technology-enabled, large-scale Business Transformation experience and knowledge of industry trends. Critical to the role is the capacity to think strategically about industry, business, product, and technical challenges while driving customer efficiencies, cost savings, and quick innovation. Business Strategists possess strong facilitation and synthesis skills, with the ability to align diverse partners on a common path forward, ensuring Business and IT executives embrace joint ownership for results.

We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer-centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the fastest growing CRM companies?

Responsibilities

Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.

Help position and sell large-enterprise consulting engagements to customers. Work cross-functionally within Salesforce to define the program scope, team, value narrative and pitch

Conduct assessments and facilitate workshops to develop a future-state vision

Perform and distill customer, industry and end-user research to identify key customer needs, expectations and experience-led business opportunities

Identify enterprise business process/operations improvements to realize efficiencies and increase impact

Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives

Help business and technology leaders adopt new digital operating models, governance strategies and approaches

Uncover future Sales opportunities to drive customer value

Develop strategic use cases to project the value of strategy, case for change and implications for the organization

Cultivate solution/organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles

Develop an Industry Strategy competency, share standard methodologies, advise and collaborate with peers

Required Qualifications

15+ years of experience consulting in enterprise-level technology transformation programs at US Federal Government experience

GTM support experience, including scoping, proposal development, RFP response, demos/presentations

Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization

Salesforce product knowledge and solution design are required

Knowledge of the key business value drivers and success metrics typical of large-enterprise companies

Ability to develop Industry POVs that include identifying market trends, responses & solution offerings

Ability to analyze and synthesize information, working in situations where data may be absent/ambiguous and creative approaches are required

Comfortable pitching to C-suite executives, including objection-handling abilities

Thrive working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers and External Partners

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Note: By applying to the Business Strategy posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $200,300 to $290,500.For Washington D.C based roles, the base salary hiring range for this position is $183,600 to $266,300.

For Illinois based roles, the base salary hiring range for this position is $183,600 to $266,300.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.