Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 13 years in a row!
What will you be doing?
The Services Consultant -- Strategic Resourcing will grow WWT's Strategic Resourcing business by leading the services sales process for Bay Area Web Services customers, including development of our staffing services business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our Senior Services Consultants, account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.
Duties include:
Increase Staffing Services profitability and revenue in assigned accounts and regions. Develop Staffing Services business in assigned accounts and regions with some support from other team members. Serve as the single point of contact for sales of Staffing Services for assigned accounts and regions Establish and maintain contact with assigned clients. Develop relationships with key clients specific to Staffing Services engagement and within the overall account strategy set by the WWT Account Manager, Client Executive, and Client Services Executive. Conduct detailed requirements gathering sessions with clients and WWT stakeholders. Develop thorough and accurate scopes of work. Negotiate with WWT partner and service delivery partners and subcontractors on scope and pricing Create cost estimates and pricing for Staffing Services engagements. Develop and present preliminary proposals as part of the services sales process. Work with any internal departments as needed to create staffing engagements that are set up for success, including PS Delivery, PS PMO, PS Partner Management, Cyber Security, Legal & Compliance, Engineering, SRC, Finance, etc. Work with the WWT Service Request Center (SRC) to ensure that SOW language and services pricing, hours, and travel budgets meet WWT standards. Upon award of an engagement, work with SRC, PS, Finance, and other teams if applicable to ensure that the engagement is set up accurately. Work with PS team to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase. Understand structure of service delivery organizations and incorporate lessons learned into future engagements. Identify and develop additional staffing services opportunities in the assigned accounts. Conduct difficult, customer-facing discussions to address significant scope changes. However, the Staffing Services Consultant is not responsible for managing the project change request process; this is primarily the responsibility the PS PMO or other service delivery organizations. Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities. Travel is anticipated at 25% depending on assigned accounts and regions.