At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. **As part of Trane Technologies’ Life Science Solutions, Diversified Laboratory Repair®** is not just a laboratory equipment service company; we are the pioneers of innovative life science solutions for laboratories and research facilities. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **Diversified Laboratory Repair** is currently seeking a **Services Manager** On-Site in **Benicia, CA** . **Why join the Diversified Laboratory Team:** **Competitive Pay: Highly competitive and comprehensive total compensation program. Overtime opportunities are available.** **Benefits:** Medical, dental, vision, 401k with up to 6% matching, core company contribution of 2%, 9 paid holidays, 3 floating holidays, 15 days of vacation time, and more! **Career Advancement:** opportunities for career development and promotions as well as a tuition coverage for industry certifications and education **Perks:** Newer company vehicle, gas card, high speed laptop, smartphone, tools provided, uniforms, PPE and safety boot allowance. **Independent Work Days:** At Trane, we trust you to get the job done right. Most days, you’ll be dispatched from your house and can enjoy working independently in the field! **Job Summary** **：** This Services Manager is responsible for the leading a team of service professionals. A part of Trane Technologies, the Life Science Solutions Services team, including Diversified Laboratory Repair, Helmer Scientific, and FARRAR Scientific, is a full-service organization providing maintenance and repair services to all brands and types of laboratory equipment around the world. You will bring operational leadership, passion, customer-centric thinking, and technical acumen to a growing service organization. An outstanding operational leader, you will be able to effectively manage a team of service technicians qualified to perform a range of laboratory service activities. You will be responsible for team leadership; innovating and identifying technical solutions to solve problems for our customers; and supporting overall strategic objectives. This role is 75% applied as a field service refrigeration technician. **What you will do:** + Manage a team of field service refrigeration technicians, providing leadership for all service activities. This includes emergency repair, preventive maintenance, service agreements, turnkey projects, validation services, and any future service offerings. + Achievement of target objectives for service KPIs including revenue, margin, retention, compliance, quality, and utilization. + Hire, retain, develop, train, coach, lead, and motivate a talented, diverse workforce for optimal results. + Responsible for the performance of the service team and accountable for the strategy and achievement of specific objectives. + Partner across the organization to ensure service customers have an optimal experience. + Continuously improve processes to increase utilization rates to meet customer demands or business needs. + Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence. + Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization’s future roadmaps and plans. **What you will bring:** + A minimum of 5 years’ experience in field service, preferably in a technical, cold storage or laboratory environment. + Demonstrated experience achieving strong results for customer and business outcomes. + Technical credentials, or equivalent combination of education and experience. + Leadership experience desired. + Business acumen – ability to identify and activate levers to create business and customer value from technical services. + Collaborative spirit – ability to work well with service technicians, customers, and leadership. + Operational acumen – ability to manage numerous resources to maximize productivity and business outcomes. + Technical expertise – ability to identify solutions to challenging technical issues. **Compensation:** Pay Range: $99-$127K depending on skills/experience. Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. **Equal Employment Opportunity:** We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.