The Services Operations Specialist is a customer-facing position that is responsible for assisting clients with the Welcome Phase launch activities, including gathering data and system confirmation information, risk analysis and project team reviews.  The position requires the ability to manage a large number of open tasks, review provided documentation, and evaluate provided activation data for viability, completeness, and accuracy. Identify areas and processes where Microsoft 365 can be leveraged more effectively and facilitate process improvement. Knowledge of basic Payroll/HR principles and the ability to motivate and direct customers is required. 

 

 

Essential Duties and Responsibilities: (other duties may be assigned)

Be the primary point of contact for a customer from the date their contract is signed through the transition to the delivery team. Delivering services and solutions for customers by using Microsoft’s PowerApps, SharePoint, Microsoft Teams, etc. Answer, or be able to track down answers, for all customer inquiries during the Engagement Period. Attend internal status calls and provide feedback on timing for Strategic Engagement scheduling Identify any bottlenecks in a project and escalate accordingly Work directly with customers to translate Contracts into Scope Documents with suggested live dates. Help them build their project teams, assign resources, and start identifying risks. Provide delivery guidance on recommended lanes/live dates based on customer complexity and availability. Escalate appropriately both internally and externally when customer deadlines are not being met. Extract, transform, and load (ETL) data from various sources into Power BI.

 

 

Required Qualifications/Skills:

1-2 years prior experience implementing or project managing multiple concurrent application implementations 1-2 years prior experience working in UKG Pro or Dimensions desired (Optional) 1-2 years of US/ Canada Customer Onboarding business knowledge 1-2 years of US/ Canada Customer interaction. Excellent communication skills, written & verbal. Extensive experience in the Microsoft Power Platform – MS PowerApps, MS Vision, etc. Willingness to learn new technologies and adapt quickly is required Positive, professional attitude. Excellent communication, presentation, and negotiation skills. Strong problem-identification and solving skills Ability to self-manage a project to completion.

 

Interpersonal Skills:

Enjoy complex problem-solving, thinking on your feet and coming up with ingenious solutions. Go-getter with an ability to juggle multiple tasks and prioritize them. Highly confident with providing support and training to users. Must be extremely comfortable working on multiple projects simultaneously Flexibility to support customers in different time zones is required Organized, detail-oriented, accurate and responsive Self-motivated, quick learner Established Team Player Strategic and creative problem solving Independent worker