Role Value Proposition:

At HP we imagine the future and make it happen. We love transforming customer insights and innovative new ideas into extraordinary products and experiences to lead in the market. We believe that each employee contributes to making a meaningful difference in the lives of our customers. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation. The global HP Stores are a key sales channel for the company and one where we interact with our customers to enable them with best-in-class experience to help them make buying decisions. This requires us to understand the voice of our customers, to recognize friction points and help create more seamless experiences across the purchasing lifecycle.

To deliver this vision, the B2C Ecommerce Technology Solutions Organization is hiring for a key role that will be pivotal in spearheading the vision, working with key stakeholders across the digital value chain and drive these outcomes for our customers and our business.

Qualifications:

Bachelor’s degree in computer science, or related field.

Looking for a candidature that has 10+ years of work experience preferably in software designing & development, software architecture, programming languages, or a related field.

Strong understanding of ecommerce platforms, technologies, and trends.

Demonstrated experience in managing operations of retail ecommerce including peak sale period like Black Friday and Cyber Monday.

Job Summary/ Position Overview:

We are looking for a “Principal Operations Lead / SRE” experienced in hands-on eCommerce platform operations and having enough experience towards driving the transformational programs involving Adobe Commerce and other enterprise eco system dependent platforms. This role will be responsible for core platform operations and influence and set best practices for operations of the tenants as well. Immediate focus on managing HP Store Europe operations with a long-term focus on overall eCommerce platform operations including HP Store globally.

Site reliability engineering (SRE) is the practice of using software tools to automate IT infrastructure tasks such as system management and application monitoring. Organizations use SRE to ensure their software applications remain reliable amidst frequent updates from development teams.

SRE especially improves the reliability of scalable software systems because managing a large system using software is more sustainable than manually managing hundreds of machines. 

This role will work in tight partnership with the Engineering organizations to ensure operational excellence is achieved in infrastructure, application and e2e eco system management. The role also required focus on process level improvements and governance/communications model including metrics & representation to various stakeholders.

The ideal candidate would have a solid foundation and demonstrated experience leading ecommerce-based operations, knowledge on architecture, and design with strong analytical skills. would require a balance of product-centric technical expertise and ability to also manage operations leading the platform towards stability.

Key Responsibilities:

Optimization - Monitoring system performance, identifying bottlenecks, and executing pipeline optimization

Metrics - Implementing comprehensive service metrics to track and report on system reliability, performance, and efficiency

Development - Developing and maintaining CI/CD pipelines, enhancing the consistency and speed of software deployment

Automation - Automating routine tasks and creating tools to improve team efficiency and system robustness

Collaboration - Collaborating with development teams to integrate operational considerations into the software development life cycle

Management - Managing incident response protocols, including On-Call rotations for junior engineers and strategic planning for senior personnel

Analysis - Conducting post-incident reviews to prevent recurrence and refine the system reliability framework

Preparation- Contributing to disaster recovery plans and ensuring robust backup systems are in place

Performance Tuning and Capacity Planning

Security and Compliance

Continuous Learning and Adaptability

Develop guidelines and governance standards; provides tangible feedback to improve risk mitigations & quality deliverables.

Develop OKR’s, KPI’s and challenge the operational metrics leading to steady state operations.

Anticipating potential problems before they occur (and coming up with solutions)

Conducting post-incident reviews

Stay updated with industry trends, technologies, and best practices in eCommerce operations, Process improvements.

Analytical and problem-solving mindset, with the ability to make data-driven decisions.

Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, outsourced development partners, and industry standards groups.

Preferrable Hands-On Skills Expected

CI/CD: Implement a CI/CD Pipeline using DevOps

Version control: Git and GitHub Boot Camp

Docker: Docker Containerization Boot Camp

Kubernetes: Introduction to Kubernetes 

Expertise with production Monitoring Systems

Master Infrastructure as Code (IaC): Deepen your expertise in IaC tools such as Terraform, Ansible, or CloudFormation to automate and manage infrastructure.

Advance Incident Management: Refine your incident response strategies and practice blameless postmortems to foster a culture of learning and resilience.

Knowledge in Configuration Management, DevOps automation.

Knowledge with Azure or AWS cloud, Fastly, Akamai, etc.

Skilled Adobe Commerce PWA, UX, Magento, SDLC Process, Ecommerce Domain.

Demonstrated ability in large scale enterprise transformations including global deployment of standard and customizable UX.

Job Architecture Expertise For SRE:

Conducts advanced analysis of complex and cross-functional business requirements and crafts intricate service solutions spanning multiple functions.

Develops, devises, and executes strategies for support services and operations, demonstrating prowess in setting technical strategy and direction.

Uses extensive and diverse technical expertise to lead the management and administration of high-risk, critical infrastructure or software platforms and intricate user groups

Evaluating and selecting forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.

Collaborates within the information technology function, securing necessary resources and contributing to the achievement of objectives and strategies.

Leads architecture reviews to ensure solutions adhere to standards and utilize approved technologies, with typical customers including end users and various functional areas.

Exhibits extensive technical leadership, influencing significant technical decisions and driving transformative changes beyond the immediate team.

Identifies potential escalations and proactively notifies management, leading and escalating matters through L3, and actively participating in L2 resolution.

Identifies opportunities for functional and technical design enhancements and system architecture improvements, contributing to system optimization.

Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.

Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.