Position: Director, Support Renewal Sales 

Organization: Korea Support Renewal Sales

 

Job Summary:

The Oracle Support Renewal Sales Director is responsible for leading a team of renewal sales representatives to drive customer retention and ensure the successful renewal of Oracle’s contracts with existing customers. This role is responsible for overseeing the renewal sales team, optimizing the sales process, enhancing customer satisfaction, and achieving booking targets.

 

Key Responsibilities:

Lead and manage a team of support renewal sales representatives, providing guidance, coaching, and performance management. Develop and implement strategies to maximize renewal rates and revenue opportunities. Achieve monthly targets related to renewal rates, revenue growth, and backlog reduction while minimizing cancellations. Oversee the entire renewal lifecycle, including quoting, negotiations, and contract closure. Establish targets and territories while optimizing internal processes and systems to enhance operational performance. Set and measure team goals, tracking performance against specific objectives. Conduct regular training sessions and mentor renewal sales representatives. Perform performance evaluations, provide career development coaching, and take necessary corrective actions when needed. Deliver regular performance reports and key metrics to senior management. Act as a Trusted Advisor to customers, maintaining strong relationships with executive leadership, including CIOs. Lead customer satisfaction efforts by managing critical situations related to Oracle products, serving as a liaison between Support and Development teams. Participate in recruitment efforts, interviewing, and making hiring decisions for qualified candidates. Address customer concerns, resolve escalations, and ensure high levels of customer satisfaction. Ensure compliance with Oracle’s sales policies and contractual guidelines.

Qualifications & Experience:

Bachelor's degree in IT-related fields preferred or equivalent experience. 5+ years of experience in sales, account management, or customer success, preferably within IT/software support services. Strong English proficiency, both written and spoken. Proven experience managing sales teams and achieving business targets. Extensive customer engagement experience at the C-suite level. Excellent written, verbal, and presentation skills. Demonstrated track record of meeting or exceeding sales objectives, including quota and productivity targets. Strong analytical skills with the ability to forecast trends and develop strategic plans. Exceptional negotiation, communication, and relationship-building abilities. Ability to collaborate effectively across regional and global support and development teams. Strong understanding of Oracle products and support services is a plus.

 

Career Level - M4