Services Sales Manager (Standard Services) **General Information** Req # WD00071316 Career area: Sales Country/Region: Thailand State: Bangkok City: Bangkok Date: Sunday, October 6, 2024 Working time: Full-time **Additional Locations** : * Thailand - Bangkok **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Key Objectives of Position:** • Own the end to end One Lenovo ISG services and penetration in Thailand • Build & run an industry leading services business, primarily focus on renewal and upfront attach services • Identify opportunities for As a Service Business (Truscale) & Vertical Solutions services biz • Grow the One Lenovo SSG presence in key customer accounts • Advise customer on Lenovo’s Services Portfolio including best in class Premier Support and delivery capability spanning across the entire Enterprise products • Be the focal point for internal and external customers to provide superior customer experience **Day-To-Day Responsibilities:** • Build short term and long term One Lenovo SSG strategy to grow Lenovo’s Services Penetration Rate • Focus on the existing customer contract database, to drive in time renewal and upsell other value services • Identify customer needs and pain points and propose the right solution • Work with HW Sales teams, Solutions Consultant and other teams to propose services upsell • Collaborate with multiple stake holders in the Sales & SSG organization • Deliver training to the sales team and make them confident to pitch Solutions and Services to their customers • Monitor new funnel creation and win rate • Share competitive and customer insights • Present Weekly, monthly and quarterly plans on revenue performance. • Attend Sales meetings and Business Partner /Service Partner meetings, prepare/provide adequate and relevant update on service portfolio • Be an active participant in improving business process. **Key Competencies Needed:** • Experience of working with a IT, Telecom , SW , Solutions Organizations and have relevant experience in IS services business • Can work Independently • Effortlessly work in a matrix org with multiple cross functional teams • Understanding of present and future technology trends • Be a go getter, should take initiatives and be able to think out of the box • In depth understanding & experience of selling the Infrastructure services to various segments and customers •Be conversant with customer sales & decision making cycle • Strong analytical & presentation skills • Well connected with the market – customers, competition & partners • Strong network and biz understanding – be able to gather information about the market and derive business insight from data • Have attention to details and thoroughness in completing tasks • Strong business acumen and be a competent problem solver and innovative thinker • Ability to model complex financial deal scenarios and work under pressure • Communication skills – ability to recognise challenges, and communicate quickly and effectively. • Excellent organisational skills must be a self-starter who has experience in managing multiple initiatives / products simultaneously, passion for start-up like environment. • Superior knowledge of IT Svcs technology **Key Performance Indicators / Metrics:** • Services booking and PR% in Strategic Accounts • Demand Generation • Services Renewal Rate • Achievement of Revenue and Gross Profit targets for solutions and services business • Accuracy of internal and external information material. • Timely responses to enquiries. **Previous Experience:** • Similar experience in an IT service dominated organization,6-8 Years experience. Qualifications: • A degree in business management or IT related disciplines with sound technical knowledge • Energetic/passionate – committed to perform and work in a new environment. Collaborative and strong biz acumen. • Minimum 8 years working experience from relevant industry and companies **Additional Locations** : * Thailand - Bangkok * Thailand * Thailand - Bangkok