Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
Want to be part of something groundbreaking happening in SAP Cloud Success Services?
This position has a high level of responsibility and visibility within SAP Customer Success and is seen by SAP Cloud Success Services leadership as critical to write The Next Chapter of Services.
Working hand-in-hand with multiple stakeholders across service, license and APJ/Global leadership team, owns the Services booking and revenue at the account level and has full accountability for all stages of the customer transformation journey, across services sales, transformation delivery and customer success.
The role requires a highly motivated, senior professional with an enterprising mindset and strong business acumen who can cultivate relationships with the c-suite and partners, navigate comfortably across sales and delivery teams, and would like to play a central role in delivering our strategy. The role will orchestrate SAP resources to make the customer strategy come to life.
Key to your success as Service AE will be:
Account and Stakeholder Management: Ability to work with the customer and focus on customer success, transformational outcomes, driving customer loyalty, satisfaction and renewals. Desire to lead people through a vision and drive the relationship at C-level in tight collaboration with the Global Account Director and/or Managing Partner and internal stakeholders.
Sales: Accountable for all sales-related activities including account planning, forecasting, reporting, opportunity origination, opportunity management and closing. Focus on expanding the SAP footprint at the customer by driving profitable revenue growth across all lines of business. Service sales and delivery experience for large enterprise would be critical.
Leadership: Inspire customers, partners and internal resources to secure timely results, integrating strong disciplines and collaborative outcomes. Ability to communicate with diverse internal stakeholders based on the knowledge of service business operation and delivery model. Building presence to CxO level is required for managing and leading clients’ expectation.
Experience
12+ years of proven experience managing large, complex enterprise accounts, leading cross-functional teams and developing account plans. Strong experience in constructing and implementing business transformation, innovation and application roadmaps that link technology initiatives to business growth strategy. Deep understanding of SAP Cloud Success Services structure and offerings Deep relevant industry/domain expertise
Soft Skills
Strong communication and consultative skills, able to effectively communicate in every environment, including informing and presenting to CxO level. Influencing others with empathy: able to effectively communicate across cultures and audiences, using insightful questioning, storytelling and by showing empathy Digital leadership: managing virtual teams, leveraging social media and embracing new technologies. Advanced networking capabilities and business development skills
Premium Engagement Senior Services Solution Advisor
SAP Services are looking for Service Solution Advisor to focus on 1) our Premium Engagement business and 2) cloudify services.
Premium Engagement is core and foundational business of SAP Services, helping clients successfully implement SAP solutions. It has several services offerings that provide our Enterprise customers with the highest level of service and support from SAP’s Solutions. It is the foundational support agreement that provides a long-term strategic partnership with a focus on continuous business improvement and helping our customers get the best return from their investment in SAP software.
Cloudify services is new service offering to help and support customers better use SAP cloud solutions with increased ROI. This is the extended service offering combined with Premium Engagement and can be offered to customers to their level of service needs.
As Service Solution Advisor, you would be required to identify and generate opportunities and understand customer requirements and in conjunction with Delivery to build a plan and value proposition that is tailored to your customers and to lead the opportunities to close with Service AEs
TASKS
Sales responsibility for Premium Engagement Services for all territory of SAP Korea Services, from pipeline generation and making sales progress to deal closure Closely working with account team, service sales and delivery team to build customer-centric proposals based on Premium Engagements’ Core Value Propositions, tailored to the needs of each customer or program of work. You will have ownership from opportunity prospecting, right through the sales cycle to the completion of contracting. You will lead and manage Premium Engagement business including go-to-market strategy development, pipeline and performance management, and reporting to multiple stakeholders including APJ and Korea Service leadership team
QUALIFICATIONS / SKILLS AND SKILLS
Must have strong consulting skills to quickly understand clients’ requirements and convert them into the tailored proposals and value proposition Must have the ability to build relationship with C-level clients and making influence over clients’ decision making, with excellent communication and presentation skills Must have strong sales and delivery experience for consulting services and solution implementation at big 4 or major multinational IT companies Must be fluent in English, to work with global and APJ team A solid understanding and experience across multiple industries in Korea Market Customer Centricity with a strong ability to work with virtual and remote teams. Strong organizational skills and the ability to drive demand and hunt and execute on opportunities independently, as well as part of a team. Experience with Commercial Negotiations and Contracting.
WORK EXPERIENCE
Minimum of 10 years of experience and proven success of sales and delivery for Consulting Services or IT implementation
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 394836 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.