Description

The Digital Delivery team is responsible for the delivery and digitization of all incoming mail from retail branches and multiple business lines across the footprint.  This position requires the use of various applications, procedures, and computer skills.  The department is a high volume, fast-paced environment with various SLA’s.  This environment requires accuracy and attention to detail as there is direct customer impact.

Primary responsibilities include:

Sorting, Imaging and QC of Retail account documentationImaging and QC of Mortgage related documentsImaging and QC of Consumer Lending and HELOC related documentsReceiving and distributing incoming mail and packagesPreparing outgoing mail and packages for shipmentResearching and responding to inquiries from colleagues across the bank.

Qualifications

Required Skills/Experience:

1-3 years Operations/Administrative experience preferred Ability to complete repetitive tasks in an accurate and timely mannerUnderstanding of department procedures and key practicesAbility to identify areas of improvement in personal work and processesStrong attention to detailAbility to thrive in a fast-paced environmentStrong written and verbal communication skillsStrong customer service skillsProficient in MS Outlook, Excel, Word, etc.Team PlayerAbility to lift 50 lbsAbility to operate a motor vehicle safely following all rules of the road

Preferred Skills/Experience:

Financial Services experienceStrong compliance/regulatory environment knowledge/skills

Education:

High School diploma or equivalent

Hours and Work Schedule

Hours per week: 40Schedule: 8:00 to 4:30, Monday – Friday

*Role is based out of Riverside, RI office with some occasional travel/work out of Johnston location.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.