Job Requirements

Klarent Hospitality are recruiting for a Reception Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will  nurture talent and smart investment to drive superior performance and growth.

The Role;

As the Reception Manager, you will assist in supervising the Front Office TeamEnsure the Team Members are prepared and informed to deliver Guests an exceptional experience from check-in through check-out.The Reception Manager is responsible for managing and creating exceptional and rememberable first impressions to all hotel usersAssist the Front Office Manager to evaluate levels, exceptional customer servicesOrganised, structured able to delegate whilst addressing all business needsOperates with a sale and promotes the hotel brand's loyalty schemeMaximise room occupancy at best rates,Able to implement up-selling techniques to promote hotel services and facilitiesAssist with all departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team MembersSupport and assist with training. absence monitoring, performance managing, coaching, mentoring and developingProduct savvy, knowledgeable in expected services, pricing

Work Experience

Does the below sound like you?

Passionate and willingness to learnPositive attitude and someone who makes our guests smileGenuinely friendly and caringEnjoys working as part of a teamAmbitious and hard workingGood communication and excellent grooming standardsAbility to work morning, afternoon/evening, and weekendsDeliver exceptional customer experiences all the time

Benefits

Rewards your hard work by offering you the below team benefits when you join us:

Meals provided whilst on shiftSales incentives and initiative rewardsDiscounted / Free use of leisure facilities – “Hotel specific”Free Car Parking – “Hotel specific”Stays in our hotels at discounted prices orEven free stays in our hotels as one of our rewards & recognition incentives,Opportunities for your personal development within the Hotel Group Brand PortfolioFully funded apprenticeships – T&C’s applyAnnual Holidays entitlements inclusive of Bank HolidaysOpportunity to buy additional holiday entitlementsPension enrolment

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.