You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

Your role

You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your responsibilities

To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.To create files for consolidation (Export) or de-consolidation (Import).To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.To support + resolve claims + disputes.

Who we are looking for

Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.

You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.