SharePoint MS Office Customer Service Skills TroubleShooting Skills Consultant (J Requirement id 151378 Job title Consultant Job location in Salem, VA Skills required SHARE POINT, MS Office, Office 365, Customer Service Skills TroubleShooting Open Date 21-Jan-2025 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply Email Recruiter: coolsoft Job Description Consultant: SHARE POINT, MS Office, Office 365, Customer Service Skills TroubleShooting No of Submissions : 1 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 1/24/2025 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite Description : *candidates local to the Roanoke/Salem, VA area required *candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district *the contract to be extended annually beyond June 30, 2025, likely for 6-12+ months *MUST possess a valid drivers license and have a clear driving history - will drive state vehicle Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions. Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151378 while calling.