Job Title

Shaw Contract End Use Specialist - Upstate NY/ West NY

Position Overview

Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education, and multi-family dwellings. Shaw supports the spaces in which we work, learn, live, play and heal.

End Use specialist with a heavy focus on healthcare & education.  Must be proficient in calling on end users and other related customers. Additionally, he or she must continually prospect for viable new accounts while developing a key awareness of what is happening in Rochester, Buffalo, Syracuse, and Albany, NY. This individual would ideally reside central to the Syracuse market.

Responsibilities:

•        Characteristics to include honesty, integrity, hard work, enthusiasm and motivation.

•        Work with end users, and other related customers to select appropriate products for their projects that fit within their design criteria, budget and time frame.

•        Travel throughout assigned area to call on existing customers and prospect new customers to solicit business. Some over night travel may be required.

•        Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination (if necessary), and communication of maintenance program.

•   Must be motivated and comfortable working and supporting a closely knit team environment.

•   Must be able and competent to work with and manage customer base thru CRM (Customer

Relationship Management) tool such as Salesforce.com

•   Follow up on a variety of leads from sources such as Dodge & networking groups

•   Build relationships with existing and new customers by entertaining such as lunches, dinners or special events.

•   Willingness to travel from Buffalo to Albany based on account list.

End Use Specialist must implement the selling process in his/her area; they must have the ability to make good judgment decisions. A full understanding of the product line is essential. Furthermore, an understanding of the application that each product serves is critical. The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must. The ideal candidate will possess a flexible personality and be able to communicate clearly to other persons, both orally and in written form.

Required Competencies:

•   Build Trusting Relationships

•   Influence Others

•   Execute Action Plan

•   Demonstrate Inclusive Leadership

•   Adapt and Change

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.