Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Dodd Dental Lab in New Castle, DE for a Administrative Shipping and Receiving Specialist.

This is not a warehouse work environment.  Ideal candidate has very good data entry skills, phone and customer service.

The regular hours for this position are from 8:00 AM to 4:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

Able to perform all functions/responsibilities of Shipping and Receiving Clerk and has the ability and responsibility to schedule cases and/or invoice cases. Open incoming cases and disinfect based on standards required by law. Place all contents of each case in work pan with proper work pan numbers on all items. Note condition of items on Rx as required. Read Rx. Accurately enter cases into computer for proper production (regular and hold cases). Move case into production area. Run reports from computer on scheduled basis or as requested. Disinfect, pack, invoice and ship cases for delivery through local source or national carrier. Participate in quality control of completed cases after they have been run through FedEx/UPS/USPS machines. Scan Rx’s. Answer incoming phone calls on a multi-line phone system; provide exceptional service to customers and potential customers in a professional manner. Perform daily close. Provides back-up for payment entry. Actively participate and share ideas for improvement that will positively shape the relationship the laboratory has with customers. Ensure the responsible use, safety and care of equipment. Ensure preventive maintenance requirements are met and that work area is kept clean. Participate in Company sponsored training and meetings as required. Support and incorporate NDX’s Mission, Vision and Core Values into daily endeavors. All other duties as assigned.

Skills and Abilities Required:

Must be able to read, write, speak and understand English. Ability to work in a fast paced, ever changing work environment. Must have computer skills including typing and familiarity with Microsoft Office products. Demonstrated initiative. Attention to detail. Read and interpret prescriptions and other required documentation. Ability to multi-task and prioritize. Strong data entry skills.

Minimum Education and Experience Required:

Required: High school diploma or GED equivalent. Some billing experience preferred

Hazardous Materials or Equipment Used:

Disinfectant process chemicals. Must wear proper Personal Protective Equipment (PPE) when performing work tasks that require and follow safety guidelines as stated in NDX Safety & Health Plan Manual.

Physical Requirements:

Regularly required to sit, stand, walk, and/or reach. Exhibit fine motor skills and/or perform repetitive motions. Good hand-eye coordination. Good manual dexterity. Ability to walk and stand for long periods of time. Repeated bending and kneeling. Vision capabilities: Depth perception, attention to detail and/or color. Push, pull, lift, and/or carry up to 25 pounds.