About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Fitchburg, MA. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact Position Overview: The Shelter Associate will report to the Shelter Management Team and will ensure the shelter is welcoming and safe for residents in a manner that is consistent with MOC’s standards of practice. Available Shifts: Tuesday-Friday 8:00AM- 4:00PM Sunday 4:00PM-12:00AM Essential Duties and Responsibilities: + The Shelter Support Worker greet residents in a friendly, professional manner. + Communicate shelter rules to clients and enforce rules as necessary. + Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff. + Report any breach of policy or procedure immediately to your supervisor or the Shelter Director. + The Shelter Support Worker attend and participate in staff meetings. + Follow established procedures related to scheduling and staffing issues. + Meet weekly with Supervisor and address any job-related issues and receive feedback and support. + Follow established procedures related to visitors. + Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside) + Address emergency situations, as necessary. + Follow all agency and mandated guidelines related to security, safety, and confidentiality. + The Shelter Support Worker is responsible for reviewing all log entries and new memos posted daily. + Log all relevant information in the appropriate format in daily log. + Submit accurate timesheets on a timely basis. + Greet, assist, and orient volunteers. + Perform other related duties as needed or as directed. Required Qualifications and Skills: + Demonstrated timely and consistent work history + Ability to walk up and down stairs quickly in an emergency + Ability to maintain boundaries and confidentiality + Ability to communicate effectively in English both verbally and in writing. + Ability to follow shelter guidelines on safety, handling emergencies, etc. + Well-developed assessment skills and crisis management responses. + Must be willing to work in Concord, MA. + Must be able to work available shifts. Current shifts are generally 8am-4pm, 4pm-12am and 12am-8am Monday through Sunday. Full-time, Part-time and Relief positions available. Work Authorization: + Must have unrestricted work authorization to work in the United States + Must be 18 years or older. EEO Statement: Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Join our team at Making Opportunity Count and experience a range of fantastic benefits that enhance your work-life balance and overall satisfaction: + Health, Dental, FSA, and Vision Insurance: Take care of your well-being with comprehensive coverage. + Paid Time Off (PTO): Enjoy generous time off to relax and recharge. + Student Loan Forgiveness: We're here to help you ease your student loan burden. + Tuition Remission: Invest in your education with our tuition remission program. + Employer-Sponsored Retirement: Secure your future with our retirement plan contributions. + Pet Insurance: Ensure your furry friends receive the best care. + Employee Discounts: Access exclusive discounts and perks. Join us at MOC and experience a workplace that values your well-being and personal growth!