SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart. EXPERIENCE, EDUCATION AND/OR TRAINING  Associate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.  Two years experience (healthcare, veterinary profession, service-type industry, etc.) required, with six months experience at Banfield preferred.  Prior supervisory experience preferred.  Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.