Shift Lead
Wendy's
Why Wendy's Works with GM and provides effective guidance to crew to achieve operational success. Have excellent team leadership. Exemplify integrity and accountability. A supervisor must be able to fill in when/where needed. Ability to effectively communicate well with all employees, management, and guests. Assists the GM with the managing and overall operations of the restaurant. Satisfies customers by providing an exceptional dining experience. Must lead by example and get the GM involved as appropriate.
Essential Functions:
Assist in the management of specific areas of restaurant during scheduled shifts Ensure that restaurant is properly organized and staffed as designated by schedule Oversee break rotation and delegation of tasks during both peak and non-peak periods Train new crew members in their area of responsibility Ensures service in all areas meets Fresquez standards for quality and cleanliness Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints Responsible for timely and accurate completion of all cash accountability reports on assigned shift Informs general manager promptly of all problems or unusual matters of significance Perform other duties and responsibilities as requested by the Fresquez management team, as needed This position is required to work a variety of shifts to include, mornings, days, evenings, holidays and weekends, 40-hour work weeks (reliable transportation to and from work is required) Must be able to work with open availability Mon-Sun from early AM to closing Performs other related duties as required and/or assigned What you can expect Referral bonusTuition assistanceFull time and part time opportunitiesFlexible schedulingCompetitive payPaid time offOpportunities for advancement Meal discountsMedical, dental, and vision insurance offered at 30 hours 401(k) with company match What we expect from you Experience in cash control/security proceduresAbility to multi-task and quickly prioritize tasksAbility to handle high stress situations, ambiguity, and changing prioritiesGood independent judgment/decision making skillsExcellent communication and problem-solving skillsExceptional internal and external customer service and employee relation skillsMust be dependable, reliable, and motivatedThe ability to drive, stand, sit, bend, and walk for long extended periods of time, and heavy lifting is required. Hearing, talking, presenting, delivering information and responding to instruction, providing training, and answering questions is also requiredProficient Word, Excel, PowerPoint and internet skillGeneral Requirements:1-2 years restaurant leadership/management experienceRestaurant industry experience preferred. Culinary experience strongly preferredKnowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices.Experience teaching, coaching, and training adults in a variety of environments and situations (technical, skills training as well as soft skills, leadership)Proven ability to partner with and influence all levels of an organization, from senior level management to hourly employeesStrong writing, verbal communication, and presentation skills, including the ability to communicate with all levels of the organizationAbility to coach and motivate others to achieve departmental, and company goalsAbility to delegate and demonstrate leadership courage to hold others accountable for results and their actionsExcellent interpersonal skills with the ability to negotiate and influencePlaces a value on diversity and shows respect for and openness to others’ backgrounds and ideasStrong organizational skills with proven ability to manage multiple priorities and large projects across multiple disciplines with a strong attention to detailAbility to handle high stress situations, ambiguity, and changing prioritiesMust meet any state, county or municipal regulation pertaining to health risk concerns about food handlingMust be able to work with Fresquez menu products, as well as work around potentially hazardous chemicals (i.e., cleaning products)Prepare special reports/assist on special projects as needed or requestedGood PC competency such as the ability to use Microsoft Office Suite and other related softwareExcellent listening skillsProfessional behavior that contributes to creating an environment of respect and professionalismAbility to maintain confidentialityEffective organizational and time management skills; able to manage multiple priorities, to complete tasks/projects in a timely fashionAbility to work in a fast-pace in an effective mannerAbility to work under pressure and to be flexible and adept to varying and changing demandsEffective and friendly interpersonal communication and interpersonal skills with internal and external customersThis job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
Visit https://fresquezcompanies.com/job-listings/ to apply
Share About This Location A Family Business with Some Flavor It all started in 1984, by Lenny and Linda Fresquez founding the company with an Arby’s in Las Vegas, NM. While having two young children, Leonard and LeeAnna, they successfully grew that brand regionally and eventually sold it to another franchisee. From there, they purchased Albuquerque local favorite, Mac’s Steak in the Rough in 1991. During this time, they also managed the food and alcohol concessions at Expo New Mexico (formally New Mexico State Fairgrounds), Fresquez branched out and entered into airport concessions in 1996, subsequently launching restaurant and catering services in the Albuquerque and El Paso Texas airports. With the experience gained as concessionaires, it was a natural progression to expand Fresquez Concessions into other airports.
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