Shift Leader Job ID 168231 Posted 21-May-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Leader to join the team located in London. **Role Summary & Responsibilities:** + Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff. + Work with management to ensure training plans are in place and implemented. + Maintain the image, appearance and professional standing of CBRE GWS technical team at all times. + Supervision of technical M&E shift team and senior technical representative out of hours. + Act as point of contact for technical service delivery. + Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s / CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM. + Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board. + Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card. + Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed. + Permit to Work System (all project work to be controlled via CBRE GWS). + Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes. + Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised. + Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors. + Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required. + Adherence to CBRE GWS business processes and procedures with correct financial approvals. + Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE). + Provide a weekly performance report on workload status using maintenance management system (Real Suite); + Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights. **Experience & Skills Required:** + City and Guilds or equivalent qualification in designated trade. + Extensive previous experience of technical maintenance in a building services environment & previous supervisory experience. + Good knowledge of Health and Safety and Environmental processes. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)