**Dunkin' - Immediate Shift Leader Opportunity** Are you a highly skilled and motivated individual looking to join a dynamic team? Do you thrive in a fast-paced and fun-loving environment? If so, we want you to join us as a Shift Leader at Dunkin'! **Why Join Us:** + Cash Tips + Career development and growth + Discounted college degree program + Competitive Pay and Weekly Wage + Direct Deposit for convenience + Free break Meals (restrictions apply) + Paid Time Off* + Healthcare and Dental* + Bereavement leave* *eligibility requirements **Skills and Qualifications:** + Fluent in English + Restaurant, retail, or supervisory experience + Math and writing skills + Basic computer skills + At least 18 years of age (where applicable) + High School diploma (or equivalent) **Responsibilities:** In addition to adhering to the Crew Member job description, Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. **Team Environment:** + Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. + Deploy team members appropriately to meet guests' needs and service standards throughout the shift. + Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager. + Communicate goals and hold team members accountable for performance during the shift. **Operations Excellence for Guest Satisfaction:** + Hold guests as the highest priority and role model exceptional guest service. + Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems. + Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies. + Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift. + Complete all required training, including ServSafe® certification. **Profitability:** + Ensure restaurant standards and marketing initiatives are properly executed during the shift. + Follow all systems and processes to control labor costs, food costs, and cash throughout the shift. + Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift. + Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with the Restaurant Manager. + Comply with all restaurant, Brand, and franchisee policies. Location: Kelly Way Donuts 2 James P Kelly Way, Middletown, NY 10940, USA If you're ready to take on this exciting opportunity to lead a team and grow your skills, apply now! **Company Introduction** We want you to join us, because Dunkin’ runs on you and we’ll be running beside you every step of the way. Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Together we are ALL IN’ for the win.