Shift Leader

 

Dunkin’ Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

Work in a Team EnvironmentSupport a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersMaintain Operational ExcellenceCreate and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsDrive ProfitabilityDrive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standards

Skills/Qualifications

Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsHigh School diploma or equivalent, preferred

Competencies

Guest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitments