JOB PURPOSE:   The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager.
          
CORE JOB FUNCTIONS / RESPONSIBILITIES
Team

Team Relations & HRFollow appropriate procedures in the event of a Team Member injuryTraining & DevelopmentConduct pre-shift meeting with Team MembersSet shift goals with Team MembersCoach Team Members during the shift to achieved desired goalsCoach Team Members after the shift to review status toward shift goalsConduct Team Member Quick Screen Interviews (Exposed in MIT, but requires additional practice)Train Hourly Team MembersManage Team Member Behaviors Measure in the GEM ReportConduct disciplinary sessions with hourly team members & document informal discussions- Formal PCR not appropriate (Exposed in MIT, but requires additional practice)Follow Company Procedures When Team Member Injuries OccurAble to navigate the PeopleMatter website and find applicants

Guest

Guest RelationsFigure 8s during peak periods100% Table TouchesAddress Guest complaints on the floorFollow appropriate procedures in the event of a Guest injuryMarketing – in unitSet the restaurant “Game Day” atmosphere

Quality Ops

Quality & StandardsEnsure Team Members wear proper uniformsEnsure Team Members open/close/phase work is completeEnsure prepped items are made to spec and quantity notedReceive food ordersReceive liquor orders

Shift Management

Monitors food safety and food quality throughout the shift.Perform end of night paperwork, in the event of a double close or emergencyBreak down cash drawersComplete all duties associated with “shift change”Fill out table sectionsConduct Server checkoutsPrint Sports Line UpPlace orders in POS systemComplete all morning paperwork

Technology

“86” and “un86” menu itemsAbility to use Zhub, CTUIT, InMoment (PGR&GEM), TalentReef (Hiring, Onboarding)Start-up/shut down terminalsAble to operate all functions of the AV towerResponsible for maintaining NTN tablets at 100% working order

R&M

Able to change projector bulbAble to clean projector

Safety and Security

Identify potential safety hazardsMonitor RAS throughout the shift Properly check an IDDiscontinue service to GuestsAudits tables throughout the shift to monitor rate of consumptionSpends additional time in the bar on closing shifts to interact with GuestsEnsures all “last call” procedures are being followed.Follow and monitor proper hand washing and glove use proceduresFollow appropriate procedure to prevent robberyEnsure all vendors and Team Members enter through the front doorEnsure evening trash runs are completed according to CSPMake all Menu Items to SpecFollow Company procedures if/when a robbery occursMaintain all vending equipment

Sales and Profit

Cost ManagementLabor    Monitors labor throughout the shift via labor reports“Cuts” the floor appropriate

COGS Food

Monitors recipe adherence throughout the shift- coaches as appropriatePersonally able to make all food items to spec with assistance of menu spec training materials.Monitors shortening management processesCOGS AlcoholMonitor recipe adherence throughout the shift- coach as appropriateMonitor bartender pouring practices throughout the shift- coach as appropriatePersonally able to make all drink items to spec with the assistance of drink menu training materials.Bar Liquor/Beer orderingBar Inventory

CVD

Follow appropriate procedures for pullbacks and CVDsOperationsEnsure fire up/fire down of fryersEnsure AV fire up is staggeredKnow P.O.P. Monthly features

Communication

Document shift highlights in daily log and manager communication board.  Complete a Guest incident/injury reportComplete a Team Member injury report

Leadership Training

ProfessionalismServSafe food certificationServSafe Alcohol certification or TIPS certified Communication/ personal impactSetting goals and action steps

DIRECT RESPONSIBILITY

Able to read staff availability worksheetAble to set a schedule according to shift pars Responsible for turning in the FOH schedule to the Hospitality manager in a reasonable amount of time.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive

Shift Leader candidate must demonstrate these skills prior to promotion. 

PHYSICAL DEMANDS
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. If asked to perform a task outside of physical capabilities, be sure to notify your General Manager or Human Resources. These physical requirements may be accomplished with or without reasonable accommodations.

      

 

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