**Job Description** **Description** As a Dunkin' franchise, we are committed to our employees as much as we are committed to our guests. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. The Carafotes/Serpa Network dba Dunkin' of Oxford, Southbridge, and Sturbridge, is looking for an upbeat, energetic and responsible person to join our team as a Shift Leader. The role and responsibility of the Shift Leader is to support the management team with overall restaurant operations. Our ideal candidate will have supervisory Dunkin', and flexibility to cover shifts as needed and necessary. ServSafe and Food Allergen Certified candidates are preferred. **Benefits of working for our Franchise:** + 401(k) for eligible employees with a Company match up to 4% + Paid vacation after 1 year of employment + Health Insurance + Earned Sick Time + Employee Referral Bonus + Holiday Pay + Educational benefits + Employee incentive & rewards program + Network ServSafe & Food Allergen training & certification program The Shift Leader is expected to: + Role model exceptional guest service and effectively manage guest recovery. + Ensure service with speed by setting goals and utilizing tracking tools, and through effective shift management and deployment planning. + Ensure compliance with all Brand operational standards, as well as Network policies and procedure. + Ensure restaurant meets and adheres to all mandatory food safety standards and guidelines. + Maintain interior and exterior cleanliness at all times. + Utilize the "Red Book" and/or similar tools to track required documentation. + Maintain the calibration of all restaurant equipment to ensure product excellence. + Drive sales through effective execution of marketing programs and initiatives. + Manage effective cash control and loss prevention policies and procedures. + Create a learning environment and recognize team members for demonstrating desired behavior and performance. + Inspire and motivate team members and promote a positive working environment. **Requirements** + Provide excellent guest service; with a focus on service with speed and order accuracy + Previous experience working in a cafe or quick service restaurant preferred + Show passion about results by setting compelling targets and delivering on commitments + Meet safety and sanitation standards + Anticipate and understand guests’ needs and exceed their expectations + Have a positive attitude and work well in a team environment + Demonstrate leadership skills + Be reliable and punctual for shifts **About** In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.