This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.  If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Shift Leader Job Profile

 

Summary:

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand and ABDD standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrate successes and providing timely feedback.

 

Responsibilities Include but are not limited to:

 

Team Environment

Arrive in a timely manner to be ready in position at the start of scheduled shift.Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.Deploy team members appropriately to meet guests’ needs and service standards throughout shift.Communicate shift priorities, goals and results with team members.Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.Provide coaching and feedback to team membersCommunicate goals and hold team members accountable for performance.

 

Operational Excellence

Hold guests as highest priority and role model exceptional guest service.Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies.Maintain a safe, secure, and healthy