Welcome page Returning Candidate? Log back in! Shift Manager, Baggage Operations Job Locations US-CA-Los Angeles ID 2024-9287 Category Customer Service Airport Operations Position Type Regular Full-Time Location : Name Los Angeles International Airport Overview

Who we are:

 

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

 

We offer:

Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location)

Salary range - $73,212 - $83,227

Responsibilities

How will you make an impact?  

 

Responsibilities

Ensures a high-quality customer experience with regard to baggage transfer through a strong foundation of experience the airline industry and in the baggage operations environment.This experience allows the shift manager to quickly figure out where the process has failed to quickly rectify the issue for resuming normal operations.Expected to pitch in to keep operations flowing and step in to figure out the source of any problemsDirects and coordinates department activities and is responsible for running a safe and effective operation. This is accomplished by communicating with peers and team members, both within their immediate department, as well as, with other departments, and by administering compliance with company policies and procedures.Provides their team with necessary tools, resources and training to meet or exceed all operational performance goalsResponsibilities include review and analysis of operations reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered.Assigns or delegates responsibility for specified work or functional activities and disseminates policy to supervisorsGives work directions, resolves problems, and sets deadlines to ensure timely completion of workResolves operational challenges during tour of duty which includes working in the operation during peak or irregular periodsThrough the use of cross-functional teams, the Shift Manager may generate and implement quality improvement ideasActively seeks cost reduction ideas, and monitors lost timeCoordinates activities of the baggage operations team with related activities of other departments to ensure efficiency and economyEvaluates current procedures and practices for accomplishing baggage service objectives in order to develop and implement improved procedures and practicesEnsures compliance with all operations (safety/government requirements, company rules and regulations) during tour of dutyInvestigates discrepancies and compiles statistical data for compliance purposesCoaches and counsels personnel and provides guidance to their team on baggage operations and performance issuesEncourages employee teamwork to generate and implement individual and team's best ideasCoordinates various aspects of the operation including scheduling, hiring, and trainingEvaluates team performance through corporate quality control measurements, with unconditional bias, such as observations, feedback, data and customer complaints and complimentsProvides support to baggage operations supervisors as they perform their required tasks; helping them to solve on-the-job challenges while also providing ongoing training. In addition to supervising current team member, the shift manager is also responsible for training new team members and leading new hire orientation.Assigns each baggage operations supervisor tasks based on their competencies and the needs of the team to meet goalsUtilizes the backgrounds and talents of baggage supervisors to enhance their abilities and groom them for future management rolesDevelops a work environment that encourages compliance with company, state and federal safety and employment guidelinesSets performance metrics for each team member and then work with team members to make sure that all metrics are met. Help staff resolve on-the-job challengesCoordinates with vendors for timely delivery of office and other related supplies and operational toolsEnsures the effective start and closing of daily shift operations. Informs the next Shift Manager about pending tasksReviews/reports GSE maintenance, safety, operational and training needsDevelops efficient work methods, and collaborates with peers, supervisors, upper management contract labor groups and other departments to increase productivity while maintaining the company’s safety record Qualifications

Who are we looking for?

 

Requirements

Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated, with proven leadership and analytical skills. The shift manager should ideally be someone upper management can trust to act in their best interests. This is a position ideally for someone who is highly organized with strong leadership qualities and excellent communication skillsInfluencing and Leading, Team work and Conflict ManagementStrong decision-making and organizational skillsStrong interpersonal and verbal communication skillsPeople management and delegationData processing and analytical SkillsHigh standard of presenting reports to other members of managementDeadline-OrientedCritical thinking and problem solving SkillsPlanning and organizing; prioritizing tasksCommunication skills and persuasivenessStrategic adaptability and stress toleranceMinimum Age 18College degree or equivalent work experienceA valid state driver’s license may be required by local airport authoritiesPrevious proven supervisory or managerial experience of various workgroups including management, non-management, and contract labor groups (3+ years)Intermediate proficiency in Microsoft Office software, including proficiency in Sabre (RES/PNR review), Net Tracer, Ramp Operations (Bag Tracker+, Bag Matrix, etc.), PRIME, GET, Tracer review and analysis of baggage mishandling, Staff admin and other company softwareProficiency in airline operations (above and below the wing)Previous working experience demonstrating strong analytical and organizational skills with the ability to study large pieces of data to prepare numerical and graphical depictions of performanceWhen applicable, may be required to work rotating shifts, nights and weekends including working extra hours when there are operation needs such as weather delaysDemonstrated ability to communicate effectively both orally and in writingMust possess the legal right to work in the United StatesMust be able to read, write, fluently speak, and understand the English languagePrevious cross functional airline industry experience

 

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

 

 

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

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