Welcome page Returning Candidate? Log back in! Shift Manager, Ramp Services Job Locations US-IL-Chicago ID 2024-9463 Category Customer Service Airport Operations Position Type Regular Full-Time Location : Name Chicago O'Hare International Airport Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location) Responsibilities

How will you make an impact?  

Responsibilities

Directs and coordinates department activities and is responsible for running a safe and effective operationThis is accomplished by communicating with managers, peers and team members, both within their immediate department as well as with other departments, and by administering company policies and procedures.Provides their team with necessary tools, resources and training to meet or exceed all operational performance goalsReviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered.Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisorsGives directions, resolves problems, and sets deadlines to ensure timely completion of workWill resolve operational problems during tour of duty which includes working in the operation during peak or irregular periodsThrough the use of cross-functional teams, the Shift Manager may generate and implement quality improvement ideasResponsible for meeting profitability and cost control goals; develops and monitors budget and spending, actively seeks cost reduction ideas, and monitors lost timeCoordinates activities of the ramp service team with related activities of other departments to ensure efficiency and economyEvaluates current procedures and practices for accomplishing ramp service objectives to develop and implement improved procedures and practicesEnsures compliance with all operations (safety/government requirements) during tour of dutyInvestigates discrepancies and compiles statistical data for compliance purposesCoaches and counsels personnel and provides guidance to their team on ramp service and performance issuesEncourages employee teamwork to generate and implement individual and team's best ideasCoordinates various aspects of the operation including scheduling, hiring, and trainingWill evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments Qualifications

Who are we looking for?

Requirements

The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives.Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.In this role, strong organizational and decision-making skills are necessary.Ability to think strategically and adapt to the changing needs of the business is critical.Must have proven leadership and analytical skills.Minimum Age 18College degree or equivalent amount of work experience.A valid state driver's license may be required by local airport authorities.Previous experience in a team lead, supervisory or managerial capacity.Previous work experience in an airport operations environment.Strong interpersonal, communication and PC skills.May be required to work rotating shifts, nights and weekends.Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs.Demonstrated ability to communicate verbally and in writing.Ability to effectively and efficiently manage multiple and often competing priorities.Possess the legal right to work in the United States.Must be able to read, write, fluently speak and understand the English language.Previous ramp operational experience preferred.Experience managing various workgroups including management, non-management and contract labor work groups preferred.

 

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

 

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

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