Shift Manager REPORTS TO (Title): Assistant General Manager DEPARTMENT: Restaurant Operations STATUS CLASSIFICATION: Non-Exempt JOB CODE: SUPERVISES: No formal supervisory responsibilities JOB PURPOSE: The Shift Manager provides additional support to the Restaurant Management Team and allows for additional coverage during peak periods, or in the absence of a Manager. This position will assist with management duties (including opening and closing the restaurant) and can also flex to work other hourly restaurant positions. While clocked in as a Shift Manager, the overall focus is general restaurant day to day operations. PRIMARY DUTIES/RESPONSIBILITIES: Team · Corrects and coaches performance during a shift. · Conducts pre and post shift meetings · Assists other Managers with interviewing, training, development and retention of Team Members Guest · Actively engages with all Guests · Supports proper execution of the Guest Experience including Food/Beverage, AV/Technology and Community Connection · Ensures steps of service are properly executed Quality Operations · Supervises the operation of the restaurant on a shift-by-shift basis · Completes all Manager tools on time and with integrity · Ensures proper food, alcohol and general safety standards are being followed · Conducts effective figure 8’s · Conducts CVDs and pullbacks during a shift Sales and Profits · Supports execution of all sales building initiatives · Properly executes loyalty program on all shifts · Manages labor during a shift OTHER JOB DUTIES AS ASSIGNED REQUIRED KNOWLEDGE AND SKILLS · General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations · Good people management skills, communication and listening skills. Must champion change · Demonstrated time management and organizational skills · Must be self-motivated, detail oriented and have a passion for teaching others · Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations JOB REQUIREMENTS/EDUCATION/EXPERIENCE Required · Education: High School or equivalent. · Meets the minimum state age requirement related to serving alcohol · Must possess proper food handlers and alcohol dispensing certifications (if required by law) · Satisfactory background check history · Must be able to work a flexible schedule including days, nights, weekends and holidays Preferred · Minimum 1 year restaurant experience · Bachelor’s Degree · Coursework in restaurant management PHYSICAL DEMANDS: The physical demands for this position are sits, stands, bends, and moves intermittently during working hours. Must also have the ability to lift up to 50 pounds. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Buffalo Wild Wings is an Equal Opportunity Employer. We will make reasonable accommodations to permit employees to perform essential job functions.