SUMMARY

To assist the Pet Supply Plus Store Director in establishing and maintain excellent customer service, accountability for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, Human Resources Management, and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quicklyAssists in managing total store operationsProcesses information and merchandise through computer system and POS register systemAssists with stocking of pet supplies deliveries and back stock, including building and filling displaysAssists in keeping backroom neat and up to best practices standardsAssists in handling Associate issuesAssist in handling customer issuesAssist with general care of animalsEnsures all safety policies and procedures are followed by all Associates.Other duties as assigned

KEY ATTRIBUTES

Product knowledgePassion for pet businessLeadership skillsPeople/Communication skillsExcellent Customer Service skillsIntegrityAbility to multi-task

SUPERVISORY RESPONSIBILITIES

Manages 3-4 Associates in the store.Provides direction, coordination, and evaluation of the store and Associates.Follows NFI policies and applicable federal, state and local laws.Assign and direct workAddress complaints and resolves problems

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)Possess product knowledge of pets and pet related products

LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Write reports, business correspondence, and procedure manuals.Present information and respond to questions from groups of customers or associates

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

Some locations may require Power Industrial Truck Certification

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelSafety CutterApronUniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsCommunicate with Associates and customersLift and/or move up to 30 pounds

Frequently (Between 1/3 to 2/3 of the time)

ClimbBalanceStoopKneelCrouchOverhead liftingLift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

SitCrawlLift and/or move up to 100 pounds

Vision

CloseDistanceAbility to adjust focusAbility to distinguish colors

WORK ENVIRONMENT 

Regularly

Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines

Occasionally

Work in high placesFumes or airborne particlesToxic or caustic chemicalsRisk of electrical shockOutside weather conditions

Noise Level

Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location