We are looking for Shift Manager candidates to join our KFC team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management. *Competencies* *Great Focus:* * Understands and exceeds guest expectations, needs and requirements * Displays a sense of urgency with guests * Seeks ways to improve guest satisfaction; asks questions, commits to follow-through * Resolves guest concerns by following Brand recommended guest recovery process *Passion for:* * Sets and maintains high standards for self and others, acts as a role model * Consistently meets or exceeds goals *Problem Solving and Decision Making:* * Identifies and resolves issues and problems * Uses information at hand to make decisions and solve problems; includes others when necessary *Interpersonal Relationships & Influence:* * Develops and maintains relationships with team members * Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments *Skills and Qualifications:* * Restaurant, retail, or supervisory experience * Ability to work up to 35 hours *Responsibilities* *Team Environment:* * Support a respectful team environment * Communicate shift priorities, goals and results with team members * Support the training of crew members as requested * Provide coaching and feedback to crew members *Operational Excellence:* * Create and maintain a guest first culture in the restaurant * Operate with Sense of Urgency to deliver speed targets * Ensure Brand standards, recipes, and systems are executed * Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines * Manage proper team deployment to deliver team service *Profitability:* * Drive sales goals and results * Execute restaurant standards and marketing initiatives * Manage cash over/short during shift * Ensure all products are prepared according to Brand standards * Minimize waste Company Introduction The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences®. Arby's delivers on its purpose by celebrating the art of Meatcraft® with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted® restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast-casual. Arby’s is part of the Inspire Brands family of restaurants. Arby's and its franchisees are equal opportunity employers.