POSITION PROFILE

Assists Shift Manager in ensuring copy jobs are completed according to company quality standards, client job specifications and order deadline dates at the lowest possible production cost for shift. Effectively supervising assigned personnel, equipment operation and workflow.

 

JOB DUTIES AND RESPONSIBILITIES

Achieves customer satisfaction by meeting the set goals of labor commitment and over-achieving Focus Four percentages for the shift. Responsible for preparing, photocopying, inspecting, compiling, assembling and binding documents as necessary. Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis. Responsible for increasing productivity by making supplies and work area easily assessable and by maintaining a clean and well-organized production center throughout the shift. Ensured customer satisfaction according to company standards of quality and output Ensures employee safety by educating the production team on proper safety procedures and programs. Management the development of production employees by training, coaching, and counseling employees. Maintains a positive internal working relationship with Sales Department. Ensures payroll accuracy by overseeing and correcting all time clock punches. Performs other duties as assigned.

 

QUALIFICATIONS (Education, Experience and Certifications)

1 - 5 years related experience in Production. Bachelor degree in related business field or equivalent work experience.

 

KNOWLEDGE, SKILLS AND ABILITIES

Must have experience in training by delivering classroom and informal training sessions. Must be experienced in setting goals by defining and prioritizing specific, realistic objectives. Must be able to effectively use a personal computer by utilizing standard business software applications. Must have demonstrated excellent oral communication skills by clearly presenting information through the spoken work in positive and negative circumstances. Must have ability to motivate individuals and groups by creating a positive work environment, quality training, and mentoring. Possesses mathematical functions relative to business operations by adding, subtracting, multiplying and dividing all units of measurement.

 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Handles demand of time by working normal working hours, but also being on call 24 hours via pager. Ability to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs. Must be able to work in a production facility by adapting to moderate to high noise levels. Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner  as much as possible. Position often requires standing and walking. To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. From the floor to waist height, carrying it 10 feet and lowering back to the floor. Utilizes a copy machine by being able to stand on feet at least four hours per day.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.