Shift Supervisor (Second Shift) Information Technology Job Description: Move forward with us! At NJ TRANSIT, you'll be joining us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we’re looking to hire talented folks with a love of learning to make it all possible. Summary: Purpose of the Shift Supervisor is to supervise the activities and delegate responsibilities of network operations staff for various NOC shifts. Roles and Responsibilities: + Performs triage and troubleshooting of LAN/WAN and telephony issues. Managing the repairs with service providers, LEC's, field techs, internal and external resources. + Serves as an escalation point for junior techs in troubleshooting service impacting issues. Ability to utilize network monitoring systems, identify issues and services validation. + Provides, supervision, direction, team building, coaching of NOC team members. + Plans, organizes and directs the NOC team to ensure the stable operation of NJT network infrastructure as per standard operation procedures. + Managing activities to resolve hardware problems in a timely and accurate fashion. Includes but is not limited to ticket oversight and escalation when needed. + Other duties maybe assigned. Supervises: + Network Operations Staff Education, Experience, and Qualifications: + High School Diploma and (4) years of applied experience in network operations + One-year supervisory experience Knowledge and Skills: + Working knowledge of IT Service Management [ITSM] best practices with strong understanding of Service Operations processes and procedures. + Strong understanding of classic Network Management fundamentals, NOC monitoring tools, ticketing systems, processes, and procedures + Working knowledge of Data networking fundamentals such as OSI model, IP addressing, WLAN and VLAN, Routers, Switches and IP routing protocols and packet captures Working Environment: + Office Environment + The Second Shift Supervisor (Hours/Days): Monday thru Friday (4:00 pm -12:00 am) At NJ Transit you will enjoy a competitive salary and excellent benefit package: + Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision + Flexible Spending Account + Life Insurance + Paid Leave + Tuition Assistance + Pre-Tax Commuter Benefits Plan + Retirement Plans + 401(a) - Retirement plan with a 6% employer contribution + 401(k) - Retirement saving plan with up to an 3% company match + 457(b) - Deferred Savings Plan At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team. Learn more about NJ TRANSIT! Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST