JOB SUMMARY

Supervise valet attendants, key booth attendants, doorman and luggage attendants, deal with guest complaints, competently organize the valet port, park guests vehicles, bring guests vehicles down from garage, help guests with luggage and drive guests to and from the oversize lot.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Supervise, instruct, train, and discipline valet employees as necessary Prepare work schedules Monitor checking in and out of man-lift keys Monitor and maintain safe operation of man-lift Maintain cleanliness of valet office Place “FULL” signs out when garage is full and take down when garage is open and available Park and retrieve guest’s vehicles Secure the guest’s vehicle Hang keys on the keyboard on the proper hook Remove keys from the keyboard and match to the valet ticket numbers File valet tickets in the ticket rack provided Move luggage and/or call a bellmen Drive guests with oversized vehicles to the employee lot and return guests to their vehicles Pull luggage out of luggage room for guests when bellmen is unavailable Allowing no one to park outside the valet office without leaving the vehicle key Keep valet office door closed when absent from the office Answer phones Ensure guest courtesy Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to understand and comply with all company and departmental rules and regulations, policies and procedures Ability to multi-task  Ability to supervise valet attendants and handle any guest or vehicle problems Ability to competently park and retrieve a guest’s vehicle A positive attitude and good spirit on job High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Constant direct contact with guests Fast paced work area that requires directing guests and answering guest questions Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects, high places, slippery surfaces and exposure to solvents/oils, fumes/odors, dirt/dust Work requires knowledge and use of electrical, mechanical and computer equipment and flame/heat generated devices Work may be performed with others, around others, with verbal contact and/or face-to-face contact Work may include shift work and be performed inside and outside Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs 40 steps) Requires seldom sitting, bending & reaching from floor to 6ft., crouching, kneeling, climbing, push/pull up to a static weight of 15-lbs., lifting/carrying up to 50 lbs.; occasional, standing, walking, balancing, driving; frequent repetitive use of dominant hand and occasional use of both hands, frequent light/firm grasping with dominant hand and occasionally with both hands, finger dexterity, near/far vision acuity, depth perception, field of vision and absence of color blindness Must be able to perform simple tasks, coordinate, analyze, supervise, instruct others and drive a vehicle, follow instructions, meet time requirements; must have simple reading, writing, math, clerical, memorization, problem solving, use of independent judgment and decision making skills

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.