Apply Description

Job title: Shine Associate  

FLSA status: Non-exempt

Department: Operations   

Reports to: Regional Development Coach

Position summary: As a Shine Associate at Family Express, you will play a crucial role in maintaining the cleanliness and appearance of the exterior premises. Your primary responsibility will be to ensure that the outdoor areas, including parking lots, fuel pumps, and surrounding grounds, are clean, organized, and free of debris. Your attention to detail and commitment to cleanliness will contribute to creating a positive experience for our customers and enhancing the overall image of our stores.

General Purpose: To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications:

Must have at least a High School diploma or equivalentMust be at least 21 years of ageReliable transportation to all Family Express locations within assigned territory

Position Responsibilities:

Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocateEffectively operates all store equipmentEnsures store security and safety for all customers and employees. Promptly reports any incidentAdheres to all safety protocols and guidelines while performing cleaning duties, including wearing appropriate personal protective equipment (PPE) and following proper lifting and handling proceduresProper maintenance and levels of “Shine Associate” kitEnsure proper safety, maintenance, cleanliness, and image standards are maintained, specifically focusing on the following outside area tasks at each location:Spring/Summer:Fuel pumpsClean all fuel pumpsSecurity seals are present on all fuel dispensersCheck all decals are clean and fresh on fuel dispensers; replacing if necessaryCheck hoses for cracks, etcClean the stainless-steel skirts around pumpsClean and shine all outside trash cans and ensure all washer fluid reservoirs are clean and filledLot maintenance including removal of cigarettes and trash in lot and adjacent lotsAssist with basic landscaping tasks such as trimming bushes, picking up branches, pulling weeds, applying weed killer, and watering plants to ensure that the exterior grounds are well-maintainedClean and fill outside water/fluid merchandizerClean outside windows and ledges Clean Car Wash & Pet WashWinter/fallEnsure snow is removed from sidewalks and parking lotEnsure sidewalks, walkways, and parking lot have been saltedEnsure all washer fluid reservoirs are clean and filledClean outside windows and ledges Clean Car Wash and ensure the car wash is heatedFuel pumpsClean all fuel pumpsSecurity seals are present on all fuel dispensersCheck all decals are clean and fresh on fuel dispensers; replacing if necessaryCheck hoses for cracks, etcClean the stainless-steel skirts around pumpsOther duties as assigned

Requirements

Essential Skills and Experience:

Situational AwarenessStrong customer orientationTime management; including multitasking, productivity, and a sense of urgencyExcellent interpersonal and highly effective communication skillsStrong team player  Commitment to company mission and valuesBasic mathematical proficiencyConstructively deals with conflictAdaptability, flexibility, and receptive to changeProblem analysis & resolution at a functional levelEffective decision making based on sound judgment and reasoningAbility to read, write and understand English

Nonessential Skills and Experience:

Previous retail experience

Reporting To This Position: No direct reports

Physical demands and work environment:

Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.