Category Transportation and Logistics Location Tampa, Florida Job function Operations Job family Logistics/Couriers Shift Day Employee type Regular Full-Time Work mode Hybrid

Shipment Tracking Representative (Network Monitoring) - Tampa, FL - Saturday - Wednesday 8:00AM-4:30PM

Monitor the daily performance of the logistics network to ensure all ground routes, shuttles and air shipments are running according to schedule. When necessary, proactively develop contingency plans and communicate /coordinate execution of plans with Regions, Quest Air, and Contracted services to make adjustments to minimize the overall impact to the system. 

Pay Range: $17.82+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical/Dental/Vision for FT employees who work 30+ hours 15 PTO days first yearPaid HolidaysAnnual Bonus Opportunity  401(k) with matching contributionsVariable compensation plan (AIP) bonusEmployee Stock Purchase Plan (ESPP)Employee Assistance Program (EAP)Blueprint for WellnessTuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours Opportunities for career advancement  Training provided!
Monitor logistics routes, both internal and external, that feed either Quest Air, commercial air, or any other system critical ground relays. Monitor logistics shipments, including charter, commercial and Quest Air to ensure they are transported as planned. Communicate with Quest Air, local logistics team, contracted service providers, and the testing laboratory to alert them of any possible issues/delays and coordinate adjustment of the logistics system as needed.  Tracks the overall performance of the network looking for areas of improvement and/or system redesign. Daily, monthly & quarterly reporting of service, productivity & quality metrics. Support and coordinate with other central operations and air operations management (Dispatch, route optimization, six sigma). Ability to maintain confidentiality concerning information and data received. 

QUALIFICATIONS

Required Work Experience:  

Minimum of 3 years of experience in logistics operations  

Preferred Work Experience:  

Experience with Pickup & Delivery operations desired Route design and air / ground operations experience desired 

Physical and Mental Requirements:  

Occasionally lifting up to 25 pounds May require extended periods of focus  May require extended periods of sitting or standing Ability to manage stress  Capable of handling multiple priorities in a high-volume setting 

Knowledge:  

Knowledge of Quest Diagnostics Logistics policies and procedures preferred Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook) 

Skills:  

Excellent verbal and written communication skills Must be able to facilitate and direct the work of others Strong organization skills Strong functional/technical skills Strong negotiating skills Strong problem-solving skills Strong decision-making skills Analytical skills and independent thinking to analyze and evaluate route efficiencies Excellent interaction skills required for interaction with department employees and management, especially around change management Integrity and Trust Active Listening Dealing with Ambiguity Drive for Results Composure Creativity Priority Setting Perseverance 

EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2025-78791

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets