Shipper Support (RGM) Opening in Tempe!! Job Description On a day-to-day basis, you will act as a Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication. Your role will involve verifying and identifying necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We seek candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. Responsibilities + Support thousands of drivers across the country using two-way audio/video communication. + Verify and identify necessary specifications on trucks and processes. + Coordinate, communicate, and provide updates to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. + Handle all gate operations, allowing onsite associates to focus on daily operations. + Communicate clearly with approximately 200 drivers per day. Essential Skills + Customer service experience + Proficiency in Microsoft Office + Strong phone etiquette + Great customer skills and awareness + Tech-savvy with experience in logistics, intermodal, supply chain, call center + Excellent communication and people skills Additional Skills & Qualifications + 1+ year of high-volume (Call Center) customer support experience + Strong job tenure required + Experience in retail customer service from companies such as SBUX or the restaurant industry + Ability to follow Standard Operating Procedures (SOP) and strong problem-solving skills + Proficiency in Microsoft Excel and keyboard shortcuts + Ability to multitask and work on multiple projects simultaneously + Ability to learn quickly and work in a fast-paced environment Work Environment Training is in person/on-site for 3 weeks (Monday to Friday), 8:00 AM - 4:30 PM. After training, the production role will have a schedule of 8:30 AM - 5:00 PM, Saturday - Wednesday. The office location is 8600 South Science Drive, Tempe, AZ. You must be open to working 5 days a week, including weekends, with the current team working 7:30 AM - 6:00 PM, 6 days per week for mandatory extra time. Onsite work is required 5 days per week with no option for work-from-home or hybrid arrangements. Overtime will be necessary from October through January. You must be open to working on holidays. Shift patterns will include Thursday to Monday, Friday to Tuesday, Saturday to Wednesday, Wednesday to Sunday, or Monday to Friday (Monday to Friday shifts may be very limited, so candidates must be flexible to work both weekend days). Pay and Benefits The pay range for this position is $21.00 - $21.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position will be accepting applications until Jan 24, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.