Customer Service openings in Tempe, AZ!!!

Job DescriptionOn a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers.We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.

Additional Skills & Qualifications

•\t1+ year of high volume (Call Center) customer support experience

- Will consider strong retail customer service from companies such as Starbucks or Restaurant industry.

•\tStrong job tenure required.

•\tSomeone who can follow an SOP – strong problem-solving skills is a must!

•\tExperience with Microsoft Excel and keyboard short cuts. Must be proficient in computers!

•\tAbility to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment.

•\tWe are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

Employee Value Proposition (EVP

Opportunity to get foot in the door with largest logistics company in the world.Client looking to convert a high percentage of these hires to full time employees. Once converted to FTE, candidate will receive benefits Day 1 of conversion. Client offers up to $5k in reimbursement for any FTE who takes online or college coursesSupports career advancement including transitioning to other internal teams if current team doesn't have opportunity for growth.

Work Environment

•\tTraining is in person/on site for 3 weeks (M-F), 8am - 4:30pm, and after which they will transition into their production role.

•\tOffice Location - Tempe, AZ

•\tHours/Schedule after training: TBD - need to be open to working 5 days a week, any day of the week, including weekends. Current team is working 7:30am - 6:00pm, 6 days per week for mandatory extra time.

•\tOnsite 5 days per week; no WFH or Hybrid

•\tOT will be necessary

•\tHolidays: Must be able/open to working Holidays

- Shift patterns will be; Thurs - Mon, Fri - Tues, Sat - Wed, Wed - Sun or M-F (M-F may be very limited so looking for people with the ability to work both weekend days)

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Feb 24, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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