About The RoleThe Shop Manager, Stores (Store Manager) is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics, and achieve our business goals.  The Store Manager leads the store team, including Customer Experience Managers, Sales and Consignment Specialists, a Visual Merchandiser,  and an Inventory Operation Specialist. This role requires strategic thinking and a track record of driving results and developing future leaders. The Store Manager manages and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results.

What You Get To Do Every Day

Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers

Manage day-to-day store operations, including scheduling, inventory management, and visual merchandising

Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication

Train and develop associates on product knowledge, sales techniques, and customer service skills

Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training 

Lead by example on the sales floor

Ensure training on compliance with inventory management standards, policies, and procedures

Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication

Execute company merchandising and promotional strategies,  and train and manage the team to take pride in a clean and beautiful shopping environment

What You Bring To The Role

Minimum Requirements:

 3+ years experience in store management, preferably in the luxury or fashion industry

Experience working with a commissioned sales or retail organization and/or operationally intensive business

Strong customer service orientation, clienteling abilities, floor management and sales skills

Excellent analytical, critical thinking, problem solving, and troubleshooting skills

Well-developed organization and time management skills- especially multitasking and prioritizing competing demands

Ability to work in a fast-paced environment and build multiple cross functional team relationships

Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management 

Effective interpersonal and communication skills, with the ability to lead and inspire a team

Passion for luxury fashion, sustainability, and The RealReal's mission

Ability to work in a fast-paced environment and build multiple cross functional team relationships

Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends 

Preferred Requirements:

 Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail 

Bachelor’s degree- preferable in Business or relatable fields  

Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided

Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes

Fluency in Spanish, French, Mandarin or other languages a plus  

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

* Unlimited DTO with Manager approval

The expected salary range for this role is $101,745.00-$130,815.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.