Job Description:

POSITION SUMMARY
The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base.  The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization.  Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Job PlanningManage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial supportEnsure professionalism and a high customer service standardExpedite service orders and calls, if necessarySell repairs and follow up workTrack and follow up on leads brought in by field operatives (technicians and inspectors)Develop quotes in a timely mannerSchedule preventive maintenance and repair activities on equipmentResolve customer issues and complaintsComplete, process and route appropriate paperworkProvide a high level of communication with both Customer and OfficePerform service work to assist with overflow and emergencies, as needed.Source difficult to find partsCoordinate the procurement of supplies, materials, equipment, and subcontract labor for jobsMonitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working orderInspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results.Enter data into SAP database as necessary and utilize MS Office applicationsResponsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phonesBASIC QUALIFICATIONS:High school diploma or GED1+ year of lead/supervisor experience2+ years of mechanical experience with heavy equipmentPREFERRED QUALIFICATIONS:2+ years of experience managing techniciansAbility to pass MVR2 year technical degree Automotive, heavy equipment, shop environment experienceThorough knowledge of electrical theory for power and controls.Familiarity with utility equipmentOperations ExperiencePrevious experience running a Service DepartmentUnderstanding of OSHA/ANSI standardStrong organizational and prioritizing skillsThorough understanding of the financials for a service companyIntermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skillsCustomer focused, with good interpersonal and communication skills, both verbal and writtenCollaborative leadership skillsSAP experienceWORK ENVIRONMENT CONSIDERATIONS:Work various environments and working conditions depending on assignmentWorking at heights & some heavy liftingWalking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicatingMay travel to and from customer sites periodically using company vehicle and may periodically require overnight travel

The compensation range for this position is $80-100k annual salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Compensation Range for Colorado Locations:

Salary: $80,000.00 - $90,000.00

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.