Overview As a Shop Technician, you are responsible for tuning and mounting ski and snowboard bindings, interacting with customers and for making sure each and every guest has the top-quality customer service from entering the door to checkout. Boyne Resorts is a collection of mountain and lakeside resorts, ski areas, and attractions spanning from British Columbia to Maine. The company owns and operates twelve properties and an outdoor lifestyle equipment/apparel retail division with stores in cities throughout Michigan. An industry leader in multiple U.S. regions, operations include Snowsports and year-round mountain recreation, golf, an indoor waterpark, spas, food, and beverage, lodging and real estate development.  Team Member Benefits: Beyond employment, Boyne Country Sports and Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage and more for you and your family. • Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio, • Lodging discounts • food and beverage   • Golf for free or heavily discounted at resort courses operated in ME, MI and MT.  • 401(k) plan with company match • All of this and more discounts for eligible team members and qualifying spouse/dependents. We strive to maintain and promote our Core Values, LEAD: Think Long Term | Excellence in Execution | Have Passion and a Positive Attitude | Develop Great People Responsibilities • Greeting customers as they enter the ski shop and provide them with information on available skiing and snowboarding equipment and supplies. • Assisting customers with equipment and fitting hardware, ensuring they’re made aware of the use and care of each item. • Providing customers with support in selecting the appropriate items, and ensuring they’re properly adjusted. • Educating customers about safety precautions required during skiing and snowboarding activities. • Tuning, repairing, and storing equipment and supplies according to vendor or manufacturers’ instructions. • Confirming that the function of each item communicated to the customer and provide answers to any additional queries. • Responding to customers in a positive manner, especially when they are relating a problem or issues and attempt to resolve it on immediate basis. • Completing required documentation for each rental and sale, ensuring that receipts and change are in order. • Overseeing the repair, cleaning, and maintenance of rented/new/used equipment, both in a preventative and regular capacity. • Making sure the service shop is operating properly and that any need for maintenance communicated to the supervisor. Qualifications You are at least 18 years old You have achieved a high school diploma or GED equivalent You are available to work weekends and holidays You have 2 years of ski/snowboard tuning and binding mounting/adjusting experience You are interested in a customer service based position that involves customer interaction