Shopper Experience Manager - Family Care

Job Description

It starts with you. Right here at KC Australia

You might have heard of us. You might not. But you definitely know our trusted brands, like Huggies, Kleenex and Viva. In fact, we’ll wager you’ve probably used our products today!

Kimberly-Clark is a global personal care company. Spanning over 300 locations, our notable brands are an essential part of life for one-quarter of the world’s population. We’re proud of our size, scale and impact. But when you join us, you’ll find there’s much more to who we are. Because a role with us is about the care you take, the connections you make and the opportunity to build a better world.

Bring your big ambition and make a visible, meaningful difference, right here, with K-C Australia.

Own the opportunity

To support the growth of our Family Care business we are seeking an experienced Shopper Experience Manager to join our Family Care marketing team. The role is an amazing opportunity for the successful individual to plan and own how our commercial strategies are translated into how we engage our shoppers within Supermarket and Omni Channel touch points.

You will be responsible for deploying excellence in strategic thinking/executional best practice across shopper messaging, point of sale (physical and digital) as well as shopper marketing programs designed to drive further brand loyalty and have a direct impact of sales in store. You will also bring shopper insights back into the strategy creation internal to make for better decision marketing and innovation.

Key Responsibilities

You will partner with the category, sales, operations and marketing teams to develop shopper platforms that drive our brands in context of the category visions and growth drivers while ensuring they live across channel

Identify and define opportunities to constructively influence shopper behaviours uniquely based on channel and medium

Identify opportunities for competitive advantage and/or areas of risk for our brands through rigorous monitoring and assessment of KC and competitor visibility and impact at all shopper touch-points

Retailer specific shopper engagement opportunities through understanding of distinct shopper and mission profiles and shopper engagement strengths

Review and develop shopper marketing plans to stimulate category participation incorporating into the annual brand plans

Define and set annual business KPI’s/milestones for shopper engagement programs by channel

Develop customised category/customer solutions based on identified areas of growth

Track performance/ROI on total campaigns as well as ensure the timely production and delivery of physical elements, working across design and production agencies in collaboration with the operations team

Manage the total trade spend budget and ensure that monthly tracking and reporting is completed timely

Requirements

Relevant experience (5+ years) in Shopper Marketing, Commercial and/or Brand Management within the CPG/FMCG industry

Experience in activations and shopper campaigns within Key Accounts

Experience in sales and /or category development advantageous

Previous team or project leadership experience with emphasis on managing projects as well as creative agencies and production agencies

Detailed understanding of consumer, shopper and customer needs/dynamics

Previous experience managing large budgets and relevant monthly processes

Why Kimberly-Clark Australia?

At Kimberly-Clark, we’re about delivering incredible results, making things happen, and working together. And when we get that right, we win.

There's a reason why we've made the Forbes World's Best Employers list in 2021, 2022 and 2023. Here, our culture of care and inclusion really matters, and so does high performance. We continue to push ourselves to improve. Because we’re proud of how far we’ve come. And we’re excited about where we’re headed.  

Here’s what you’ll love about a career with us:

Drive local impact on a global scale: A career with Kimberly-Clark is about delivering Better Care for a Better World. We do this through local care and connection. Join us and you’ll find over 800 dedicated team members helping to deliver our brands to over 2.1 billion people in 175 countries. And counting. Now THAT is impact at scale

Win in a culture of inclusion and care: We’re all different and so is every K-C ANZ team. But you’ll soon find the common ground that keeps our high-performing teams connected. You’ll see that here, it’s not politics and egos that propel you forward; it’s integrity and trust

Be bold and own your incredible career opportunity: You don’t have to move abroad to build a global career, but here, you have the choice if you want to! At K-C ANZ, you’ll find opportunity for the taking. You won’t get lost in the noise and you’ll thrive and grow professionally and personally.

You’ll also enjoy a range of other benefits including:

Find a better work/life balance with hybrid and flexible working options, tailored to suit your lifestyle plus Flex Fridays

Take advantage of 2 recharge days and 1 volunteer day each year

Enjoy discounts across the range of Kimberly-Clark products

Benefit from a variety of discounted products and services including health insurance, loan rates and novated leasing

Purchase up to 2 weeks extra annual leave

Look after your social, physical and mental wellbeing with our free wellness and mental health resources and social events

Grow your skills and knowledge with our tailored leadership and development programs, mentoring opportunities plus hundreds of online training courses

To Be Considered:

Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation. 

It all starts with you. Are you ready?

Apply today and discover what a fulfilling and balanced career looks like.

At Kimberly-Clark, we’re committed to providing opportunities to the best candidates without regard for race, colour, religion or gender identity. We’re proud to be recognised in Australia as an Employer of Choice by the Workplace Gender Equality Agency and to be Rainbow Tick accredited in New Zealand.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.

Primary LocationNorth Sydney Office

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time