Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to The Resort at Glade Springs, a distinguished property in the Pyramid Global Hospitality portfolio, located in the scenic beauty of West Virginia. Our resort features 200 guest rooms and an impressive 21,590 sq ft of meeting space, and a one-of-a-kind golf course stretching over 7,121 yards, providing a perfect blend of luxury and functionality. At The Resort at Glade Springs, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by natural beauty. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Resort at Glade Springs. Take the first step towards a rewarding career by applying today. Overview Pay based on qualifications and experience. Open availability required. POSITION SUMMARY: Represents the resort to the guest throughout all stages of the guest’s stay. Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. Primary responsibilities include: driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Knows the location of rooms as well as the activities and services of the property. ESSENTIAL JOB FUNCTIONS: Essential duties and responsibilities include the following: Possess strong analytical and navigational skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Possess and develop a thorough knowledge of the room locations, types of accommodations available. Develop detailed knowledge about the resort staff, services and hours of operation in all departments of the resort. Use proper telephone etiquette and follow established standards for answering all phones. Read and initial memorandums to keep updated on all current information. Attend department and training meetings as required. Report any unusual occurrences and/or requests to management. Know safety and emergency procedures and how to act upon them. Maintain the cleanliness and neatness of the shuttle buses. Maintain exceptional personal appearance at all times. Wear the uniform assigned by management including name badge. Know who to contact to assist guests for each departmental need. Develop a good knowledge of the resort to assist guests in finding restaurants, golf courses, spa, etc. Be aware of the surrounding area to assist guests in finding such off property needs as banking, food stores, rental car agencies, gas stations, churches, etc… Able to work varied schedule including nights, weekends and holidays. Abide by all rules and regulations set forth by the management of the resort and work in a friendly manner with all resort guests/associates, etc. Respond positively to supervisory training and development. Must be well mannered, display a smile at all times, greet guests and associates when encountered, show appreciation to the guests for being at the resort, show willingness to help guests and associates at all times. Must be able to communicate with guests and all members of the staff in a supportive and courteous manner. Use all forms, logs and reports provided to help perform and record assigned tasks. Qualifications Valid Driver's License required - CDL preferred but not required.