**Description** The Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals. **Compensation for this position:** $120,000 - $150,000 Annually, Depending on Experience **_**$10,000 Sign On Bonus!**_** **General Responsibilities:** + Maintain open communication lines with all working relationships + Follow up to ensure items for which the job is accountable for are performed + Earn and maintains customer’s trust + Uphold the core values of the organization + Work well with others to accomplish the mission of the organization and of the job **Specific Responsibilities:** Management + Manage and direct the work performance of service technicians, project engineers, and service supervisors + Evaluate performance of Service Technicians + Make recommendations on hiring, disciplining, and terminating employees + Enforce the WO proccess is being implemented by all employees Sales + Manage the “Customer Relationship” as the primary customer contact + Work with assigned clients to meet their needs + Leverage existing customer relationships to generate sales and develop constant presence accounts Operations + Monitor and enforce Encore Electric, Inc. safety policies + Uphold the Service Pledge + Ensure Energized Work is performed within Encore guidelines in coordination with the safety department + Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared + Manage projects assigned + Purchase material for projects not normally found on a service van + Submittals + Regulatory awareness + Licensing + Permitting + Certified payroll + Project preplanning and prefabrication + Responsible for turnover of project to technician assigned + Manage the “quality” of the projects and installations assigned + Manage tools and equipment including tools assigned to van and those drawn from company tool inventory + Perform the duties of manager on call when assigned Training and Development + Responsible for the training and development of field and office operational staff. + Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients Financial + Manage risk and commodity volatility in estimates and proposals + Understanding of cost-to-complete process and service financials, including: + Cash flow + Collections + Profitability of assigned projects + Timely billing of completed projects + Track individual service technician and work order performance + Understanding of cost structure + Direct cost + Indirect cost + Overhead **Other duties as may be assigned** **KNOWLEDGE, SKILLS AND ABILITIES:** Knowledge of: + The National Electrical Code + Encore Electric, Inc.’s preplanning and prefabrication methods + Problem solving + Tracking numbers and bits of data relevant to the work assignment Skill in: + Soft skills and high emotional intelligence + Microsoft Word, Excel, Outlook, and Internet explorer + Electrical Estimating + Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees + Performing in situations with high expectations + Working on a team + Multitasking + Technical electrical skills + Electrical installation methods and procedures + Troubleshooting + Adapting to new and changing requirements, environments, and/or information. + Estimating resources needed to complete required tasks + Managing people. + Managing complex projects, breaking them down to their component levels + Using communication software + Business writing + Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding + Operating a computer + Organizing work to accomplish tasks + Reading and writing + Prioritizing and reporting to meet job needs + Moving manpower **PHYSICAL REQUIREMENTS:** + Driving + Sitting + Climbing + Lifting (up to 50 lbs) + Standing + Stooping + Vision acuity (near and far) + Walking **REQUIREMENTS:** High School Diploma or equivalent is required while a degree in related field is preferred. Five years of progressive experience in a fast-paced office management business environment and five to ten years of trade experience is preferred. Journeyman Electrician’s License is required. **Benefits:** + Encore Electric provides excellent benefits for our employees, including: **medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.** + Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program. + **This position is eligible for cell phone allowances, vehicle allowance/company vehicle, relocation, and the short-term incentive program.** **Applications will close for this position on: December 31, 2025** _To request an accommodation during the application process, please contact_ _HR@EncoreElectric.com_ _._ Encore Electric, Inc. is an EOE, including disability/vets.