We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 Overview of the role:
Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail.

·         Individual branded story placed here to paint the picture of each unique hotel or property 

What you have 

High school diploma, equivalent, or higherPrevious experience in hospitality, preferably as a serverExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology, e.g., tablets, iPads, computers, and POS systemBeverage knowledge, including wine and liquorAbility to work on a team with members of the Front of House staffProven experience in describing dishes and beverages to guestsAbility to handle station, and work in a clean, organized, and efficient mannerA sense of ownership in everything that you do

What you’ll do 

Serve guest in an efficient and courteous manner following the proper steps of serviceSet up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc.Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and saucesBus tables quickly and quietly, ensuring table is thoroughly cleanedUpsell menu items to guests, as well as pairing wine with the mealEnsure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placedParticipate in daily cleaning of dining room and service stationsAttend monthly department meetings and daily standupsFollow cash handling procedures, and be able to explain shortages and overagesOther necessary duties as reasonably assigned

Physical Demand 

Ability to sit or stand for extended periods of time Ability to bend Ability to lift, pull 50 lbs Ability to communicate clearly Ability to work long hours as needed 

Mental Demands 

Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary 

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

Benefits

Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above-listed benefits except for Medical Insurance and Holiday PayMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.