Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The Site Account Team Manager, Scheduling and Cell Logistics will be responsible of supervising a high-functioning team of Site Account Specialists, Scheduling and Cell Logistics, who will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling  

Position is office-based in Boudry with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. 

Weekend and holiday on-call support is required as assigned. 

Overtime may occasionally be required as assigned. 

Travel is possible up to 10%. International travels as assigned. 

Education and Experience: 

Bachelor’s Degree or 5 years equivalent work experience 

2 years of direct or indirect people management required 

Work experience in scheduling, planning, operations, customer service, logistics, supply chain preferred 

GxP/Regulated Experience preferred 

Responsibilities: 

Manage team of specialists who create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics 

Plan & execute team building 

Accountable for team performance 

Able to lead and provide basic cross-regional back-up support 

Interact with internal and external stakeholders over the phone and email 

Ensure a positive end-to-end customer experience 

Oversee plans of action for issues throughout the patient journey. 

Solution issues through the patient journey or escalate to management. 

Lead escalations and exception processes such as product returns, product replacements, and out of spec product 

Communicate issues and solutions with management and key internal and external stakeholders. 

Act as first escalation point for treatment sites and stakeholders 

Ensure resources in place to support treatment site training on patient scheduling processes 

Analyze feedback from customers and partners and provide action plans as assigned 

Facilitate meetings with matrix team members 

Organize and facilitate team meetings 

Ensure adequate coverage to manage day-to-day operations 

Maintaining positive, inclusive, and professional team atmosphere 

Managing given resources and identify resource needs 

Hire and develop direct reports 

Ensure direct reports are properly trained 

Ensure direct reports are aligned with team strategy 

Understand and champion global strategy and role of Scheduling and Cell Logistics 

Provide input into goals and plans to deliver on global strategy 

Own, manage, and drive continuous improvement of processes as assigned 

Own change actions deviations, investigations, CAPAs, and effectiveness checks as assigned 

Own, author, update, and implement procedures and work instructions 

Manages relationships with regional partners as assigned (e.g., distribution hub, logistics partners, etc.) 

Establish and maintain a trusted relationship with BMS internal stakeholders and commercial partners 

Act as SMEs on global projects as assigned 

Lead and manage regional projects 

Lead at least 1 working group 

Audit phone calls and emails to ensure answers meet performance expectations 

Knowledge, Skills, and Abilities 

Highly self-motivated, self-aware, and professional 

Ability to work independently and in groups 

Flexible in responding to quickly changing business needs 

Exceptional customer service orientation 

Skilled at managing tense situations and de-escalate 

Eager to work with teams from other regions and cultures 

Able to share workspace for independent and collaborative work 

Strong sense of ownership and accountability 

Passion for leading teams and developing people 

Strong communication (written and verbal) and presentation skills 

Lives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion 

Fluent reading, speaking, and writing skills required in English and any other European languages preferred 

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.