**POSITION PROFILE** Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. **Front of House (FOH) Services include (but are not limited to):** **A. Reception Services** + Answer calls within three rings and deal with these queries efficiently + Follow the phone script for answering phones. Encourage a contagious habit of smiling. + Ensure all visitors and colleagues are greeted when entering the reception area. + Ensure emails are dealt with efficiently and provide any extra administrative support needed. + Maintain a high degree of confidentiality and integrity. **B. Visitor Processing** + Register all visitors with the building security portal. + Visitor names will be provided by colleagues or meeting organizers via email. + Ensure visitors sign the Visitor’s Log. + Contact colleagues or meeting organizers to inform them their visitors are in the reception area. Direct visitors to the scheduled conference rooms for internal meetings. + Assign visitor/guest security cards in accordance with site procedures. + Maintain inventory of security cards and promptly report missing cards to Facilities Services. **C. Conference/Meeting Support (Hospitality)** + Meetings can range from 4 to 50 attendees, with occasional meetings of 50 to 100+ attendees. + Support Conference Rooms and Team Rooms. + Perform basic troubleshooting of AV equipment in conference rooms. + **D. Catering Support Services (Hospitality)** + Meeting hosts and Administrative Assistants will provide all catering requests to the Front of House team, who will place the orders. + Process and code Catering invoices. **E. Facilities Support** + Provide light facilities support, routing, and escalating service ticket requests. + Close tickets. + **Job Duties and Responsibilities** + Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as PCs, Copiers, Multifunction Devices, Imaging & Mail Equipment. + May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail. + Handles formal contact with the customer on a daily basis. + Responsible for the effective implementation and management of RICOH Service Excellence Programs. + Understands how to operate the required equipment/software efficiently to achieve service level agreements. + Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies. + May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required. + May include interaction with contracted vendors, facility management, and occupants. + May be responsible for office-supply inventory re-ordering. + May be responsible for conference room coordination and A/V equipment resource management. + Maintains positive internal working relationships with all department employees by communicating in a professional manner. + Collects and provides data to assigned leadership and customers. May include completing monthly reports to customers with support from assigned leadership. + Ensures financial responsibilities are met. + Performs other duties as assigned. **Qualifications (Education, Experience, and Certifications)** **Typically Requires:** + High school diploma or GED. + 1+ years of experience in a related field (B2B and/or technical). + Previous 1+ year of customer-facing work experience required. + Demonstrated knowledge and understanding of technology. **Knowledge, Skills, and Abilities** + Tactical thought processing. + Ability to present to a small group. + Moderate problem-solving skills. + Basic customer service skills. + Basic technical aptitude. + Basic written and verbal communication skills. **Working Conditions, Mental and Physical Demands** + Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. + Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instructions; prepare, provide, and convey diversified information. + Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.). + Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. EEO/Affirmative Action Employer -- M/F/Disability/Veteran